Installing HikaShop - Error Archive does not exist

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11 years 2 months ago #122391

I have bought the business edition, downloaded and then attempted to upload and install the hikashop to my site www.thecvwritingcompany.com however when ever I try to install it I get this message :( Please help

Error
Archive does not exist

Warning
JFolder: :files: Path is not a folder. Path: /home/tljdnihf/public_html/tmp/install_522ae42001d66

JFolder: :folder: Path is not a folder. Path: /home/tljdnihf/public_html/tmp/install_522ae42001d66

JFolder: :files: Path is not a folder. Path: /home/tljdnihf/public_html/tmp/install_522ae42001d66

JInstaller: :Install: Cannot find Joomla XML setup file

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11 years 2 months ago #122394

Hi,

There are three main possibilities:
- You are using the zip file but you have an upload limitation on your server which is set to 2MB
- You are using the tar.gz file but unfortunately your server does not handle this archive type.
- You have a write permission error.

At this moment you can try the other archive type (that you can download in the "your subscription" page).
You can also you the installation by FTP as describe in our documentation.
www.hikashop.com/support/documentation/5...-install.html#errors

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
Last edit: 11 years 2 months ago by Jerome.

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11 years 2 months ago #122435

I have used FTP to put the file in /tmp/hika however when I try to install from directory i get this message?

Error
Please enter a package directory

Pls Advise

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11 years 2 months ago #122440

It means that the folder path that you entered in the directory field of the installer is not correct. Please make sure that you enter the full absolute path of the folder where you uploaded the files of the package and it will work.

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