Order status after paypal payment

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11 years 2 months ago #124135

-- url of the page with the problem -- : mywebsite.com/mypage
-- HikaShop version -- : x.x.x
-- Joomla version -- : x.x
-- PHP version -- : x.x.x
-- Browser(s) name and version -- : XXXXX x.x.x
-- Error-message(debug-mod must be tuned on) -- : Error_message

Hi,
it is a lot time i have noticed that after a customer has payed an order by Paypal the status of its order is Always created and not payed.
What can i do?
Here a screenshot of my pluging

my site with Hikashop
www.lacasettabio.it
Attachments:

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11 years 2 months ago #124140

Hi,

It means that your Paypal IPN notification is not working.
Please read the documentation.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 2 months ago #124155

Hi,
what kind of documentation do you mean?
The hikashop help buttons does not work; i have an http 500 error.

my site with Hikashop
www.lacasettabio.it

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11 years 2 months ago #124157

Hi,

The HikaShop documentation : www.hikashop.com/support.html
There is a "search" box, by typing "paypal" you can access to the "paypal issues" page (like access to the paypal configuration page) :
www.hikashop.com/support/2013-08-08-00-1...nt-paypal-error.html

I will check the problem with the integrated documentation. It looks like that, during the website migration, something was wrong configured.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 2 months ago #124169

Maybe it is a configuration of paypal IPN.
What kind of URL i have to insert when set to on the IPN?

my site with Hikashop
www.lacasettabio.it
Last edit: 11 years 2 months ago by lacasetta.

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11 years 2 months ago #124241

Hi,

The url to insert is:
www.paypal.com/cgi-bin/webscr

Thanks to see in the report if there is more informations, the report is in Configuration > Main > Files, "Payment log file"

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11 years 2 months ago #124248

Hi,
i'm sorry!
I was not able to explain the question very well.
I mean the URL i have to write on the PayPal site. When i configure the IPN (on paypal site) the system (of paypal) ask me my url

my site with Hikashop
www.lacasettabio.it

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11 years 2 months ago #124400

Hi,

The IPN URL is "dynamic". The plugin can send an URL which will override the configured one.
But if no IPN url specified, it will use your default one.

It as to be:

http://YOUR_WEBSITE/index.php?option=com_hikashop&ctrl=checkout&task=notify&notif_payment=paypal&tmpl=component&lang=YOUR_LANGUAGE
You have to replace "YOUR_WEBSITE" and "YOUR_LANGUAGE" with the url of your website and your default language code (HikaShop will load the customer language after loading the order, it's just in case for error messages sent by email).

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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  • Posts: 719
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11 years 2 months ago #125318

Ok.
It works.
Thanks

my site with Hikashop
www.lacasettabio.it

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