No update in "my subscriptions"

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11 years 1 month ago #126416

-- url of the page with the problem -- : mywebsite.com/mypage
-- HikaShop version -- : x.x.x
-- Joomla version -- : x.x
-- PHP version -- : x.x.x
-- Browser(s) name and version -- : XXXXX x.x.x
-- Error-message(debug-mod must be tuned on) -- : Error_message

Hi
I just pay 49,99€ for the business version update. Unfortunately there is only the version starter to download. Could you pls look into it?
Thanks.

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11 years 1 month ago #126420

Hi,

You purchased the "Essential to Business" upgrade product while you didn't purchase any Essential edition with your user account until now. So the system didn't add anything to your subscriptions.
If you want the Business edition, you need to buy the Essential edition and then we can manually add the Business edition to your account.
Or you tell me that you want the Essential edition and I convert your upgrade into an Essential edition.

Please let me know in any case so that I can do the change.

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11 years 1 month ago #126425

I have a business edition. I just want the latest version of it.

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11 years 1 month ago #126427

There is no purchase of the Business edition on your account.
Please always use the same account when renewing subscriptions or it won't work.

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11 years 1 month ago #126436

As you can remember. We bought the the business edition from our joomla developer. What can I do now?

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11 years 1 month ago #126438

No I don't remember. I reply to 10s of people everyday.
Please provide as much information as possible to identify your order of the Business edition (username, order number, email address, etc) and make sure that your developer is ok that we move the Business edition subscription from his account to yours and then we can do the move and extend manually the subscription so that you will be able to directly see your subscription via your menu Your account>Your subscriptions.

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11 years 1 month ago #126440

OK Nicolas, that will took me a whole day to figure this out. And we do not have good relation with our former developer. We have already pay 49,0€, please provide us the version Essential to download. If we need the business edition, we will do it then with this account. Thanks

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11 years 1 month ago #126446

It's done.

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