Logging In as a User

Hi There,

So I'm wondering, if we have a customer call the office and want to place an order, is there a way to log into their account without knowing their password. They probably won't be keen on giving out their password but if you know their username and maybe had used some kind of admin password that logs you into their account. Hikashop doesn't store any bank information so I can't see there being any legal issue?

I'm just trying to think of a way to take an order over the phone without too much effort from the user, so any suggestions on how other people have done it would be welcome!

Hi Jerome,

Thanks for your response, I did not know you were able to create orders in the backend, that is very useful to know. My question now is I can see that you can set the users Payment Method which is fine for cheque and bank transers, but if I set it to Paypal how am I going to be able to process that?

I can't see how myself would link to Paypal from the backend or how the customer would be able to pay by Paypal after I've created the order for them?

Hi,

how the customer would be able to pay by Paypal after I've created the order for them

Payment of orders not paid immediately : You can activate the payment of orders not paid via the listing of the orders of the user. He will have an additional button below the status of the order. Upon clicking on it, he will be redirected to the payment gateway in order to pay for the order. This option is available in all commercial versions of HikaShop.

Thanks for that Mohamed, but I still wouldn't be able to take their order if they called up as I'd still need to be able to log into their account to press that Pay Now button?

According to the page that Hikashop links through to Paypal you don't need to have a Paypal account, you just need the persons name, address and card details to process an order without having to log in as them.

Trust me I'd prefer it if all of our users logged in and did it themselves, but we're going to be dealing with publicans and they sometimes like to be "old school" (and I mean that in the nicest way possible!) in our experience and call up wanting to place an order.

We may end up just telling them they have to login but I wondered if there was an alternative.

Yes I did consider having a 'Test' account that we could use to make payments with then 'tweaking' it in the backend, but then the user wouldn't get that order in their order history...