Australia Post shipping option

-- url of the page with the problem -- : mywebsite.com/mypage
-- HikaShop version -- : 2.2.2
-- Joomla version -- : 2.5.14
-- PHP version -- : 5.3.3
-- Browser(s) name and version -- : XXXXX x.x.x
-- Error-message(debug-mod must be tuned on) -- : none

Hi,
I have read the other threads regarding the disappearing Aupost shipping option on checkout but these have not helped me with this problem. The problems seems to be with products created after the upgrade to 2.2.1 and has not changed with the upgrade to 2.2.2 today.
On checkout there is no option to use Australia Post to ship these products when the zone and postcode are clearly Australia. I have checked for database errors and looked at which tables are called and it appears to be correct (not an expert). I have attached a screen dump of the Aupost plugin for reference.

Thanks in Advance

Brian

Hi,

The Australia post shipping method is working fine on my end :
1. Firstly, can you follow the shipping method section of the FAQ
2. Can you show me some screenshots of how did you configured :
- Your Australia post shipping method
- The product that you are using for your shipping tests.

Thanks .

---

EDIT

---

My bad, I didn't saw that you attached your Australia post configuration, can you test it by removing your Australia post restrictions one by one ? So, you'll be able to know from which restriction the problem is coming.

Hi Mohamed,
Tried removing all the configs for the plugin, no change. Please see my response to the FAQ's
1) Check that the manual shipping plugin is installed and published (installed and published, including manual shipping plugin)
2) Check that you have some shipping methods defined in the Manual shipping methods listing in System->Shipping methods (Plugin is listed and enabled, first in the list)
3) If those shipping methods have restrictions make sure that your methods cover all the possible cases (if you have one for weight 20 kg, if the order weights 15kg, the system won't find any suitable shipping methods) (all weight restrictions removed)
4) Check that your template is able to display error messages: www.hikashop.com/en/support/documentation/61.html (no error messages appear when Joomla debug is turned on)
5) Check that your products have a weight, otherwise, the system won't display any shipping methods as it will consider the products as virtual goods. (all products have weight, in kilograms)
6) Check that you have the shipping view in the checkout workflow option of the configuration 7) If you restricted your shipping methods to zones, check that the address you're using is inside those zones ! Otherwise the shipping methods will be filtered out. (shipping step is configured in checkout workflow)
Be sure to have valid units in the configuration as only a set of units are valid as stated in the documentation of the configuration page : www.hikashop.com/support/documentation/54.html#main (units are valid and consistent across all products mm and kgs)
9) Please try to use the same weight and dimension units as the first unit configured in the unit option of the configuration. For example, if you have the units m,dm,cm,mm configured and you use mm for your products dimensions, HikaShop will convert all your dimensions into the first unit (m in that case) to run the comparisons. However, the comparisons are limited to a certain number of decimals and your dimensions might end up as being considered as 0. So, in that case, you would have to change the unit option of the configuration to mm,m,dm,cm (as above)
In summary the manual shipping optios are showing in the checkout process but the AU post is only working on older products). If you need to have a closer look I can provide you with a login and password as the shop access level is special. I will give you product detail too.

Regardss,

Brian

briand wrote: In summary the manual shipping options are showing in the checkout process but the AU post is only working on older products). If you need to have a closer look I can provide you with a login and password as the shop access level is special. I will give you product detail too.

Sure, a temporary access to your website for testing purpose and screenshots of the product configuration will probably help me to found out from where your problem is coming from.

Hi Mohamed,
Screen dumps as requested are atta

ched.

Regards,

Brian

Hi,
I've done some tests through your website, I added a product o my cart, and when I proceed to the checkout, I can't even get over the "login" step even if I'm already logged in, aren't you also facing that issue ?
Also can you tell me what was the address that you were using for your tests ?

Hi Mohamed,
Sorry I did not have the synchronisation plugin enabled and I only created a Joomla profile for you. I have synchronised and tested your account in Joomla and Hikashop and they are working.

Regards,

Brian

Thanks, I just tested it and it seems to be working fine even with a product from the weight management solutions category, did you fixed your issue ?

Hi, I tried a test profile and got the excess volume warning for Australia Post. I then noticed I had dimensions in meters and not mm, all working now and sorry for wasting your time.

Brian