Can't change default image in system configuration

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11 years 1 month ago #129287

Whenever I try and change the default image, I get the following when I save
"Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request."

-- url of the page with the problem -- : mywebsite.com/mypage
-- HikaShop version -- : 2.2.2
-- Joomla version -- : 3.1
-- PHP version -- : 5.3.26
-- Browser(s) name and version -- : Chrome (Latest)

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11 years 1 month ago #129294

Hi,

The HikaShop configuration form contains a lot of fields (a lot of data).
When you want to include a file in the form submission, some server have limitation/restriction and they does not like receiving so much data.
When you upload a file, the form is not submitted in the same format than without a file, it consumes more data.

It is planned to separate the upload part form the configuration (like I did for HikaMarket) but for the moment, you will have to upload the file manually and change the value in the database (or find a server without this limitation/restriction).

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 1 month ago #129298

I found the entry in _hikashop_config and changed the value for default_image from barcode.png to cyber.jpg but now no image apears in the settings page

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11 years 1 month ago #129405

Hi,

Have you uploaded this file in the folder "media/com_hikashop/images" ?

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11 years 1 month ago #129418

Hi, Yes I did... very strange.... last thing I could do is just what permissions it was loaded up with... didn't thin of that. Will try later.

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11 years 1 month ago #129470

Hi,

Yes, the permissions is a good thing to check.
Can you give us a screenshot of your entry in the database, of the file in the folder (with the path indicated) and the permissions of that file ?

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11 years 1 month ago #129646

Please note that if the image is named something else than bardcode.png it needs to be uploaded in the media/com_hikashop/upload folder as the media/com_hikashop/images folder is wiped out during each install/update of HikaShop by joomla.

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11 years 1 month ago #129655

Ok and which field in the database do I change to indicate the path to uploads?

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11 years 1 month ago #129667

It's the entry with the namekey "uploadfolder". By default it's set to media/com_hikashop/upload

The following user(s) said Thank You: abasel

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11 years 1 month ago #129799

B) Thanks.. all works now :-)

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