Problem with VirtualMerchant payment

Hi,

The HikaShop VirtualMerchant plugin is based on the official Virtual Merchant documentation :
www.myvirtualmerchant.com/VirtualMerchan...d/developerGuide.pdf

In this documentation there is no reference of a "name_on_card" field.
If you have a VirtualMerchant account, please contact the VirtualMerchant support in order to know why you got an error on a field which is not in the official and latest documentation.

Regards,

Hi,

And this error said that the User Id you used for the configuration is not a test account.
If you see this message it's because the "debug mode" is activated in the plugin, this mode is the "test" mode so it require "test" accounts. If you put your live account it can't work because it's not a test account.
The "debug mode" in the plugin configuration should be called "test mode" but we generally use the same option for all of our payment plugins.

The real problem is what I said in my previous post and we can't do anything if we don't have real information from VirtualMerchant.
Their documentation and what the server replied you is not the same thing.
We need a up to date documentation if we want to understand why a field which does not exists in the actual documentation is now required.

Regards,

Hi,

I said that we follow a documentation and we can't create new "required field" like that.
We don't know what this required field, there is no documentation for that.

A live account won't change anything, the problem is that Virtual Merchant is asking for information that are not present in the official documentation.

You can ask the same question as many time you want, the problem is that I can't give you another answer that we can't do anything without a updated documentation from VirtualMerchant.
I don't know what I can say to explain you this differently but the problem will not change like that except if VirtualMerchant and their documentation are "synchronize".

You can take a look at the documentation yourself. You won't see any reference of "name_of_card".
I can't invent it !
And if this new required field have been added by VirtualMerchant, it's maybe not the only one. I can't say that by adding something to give a "name_on_card" (which does not have the same parameter name structure than the other...) it will fix all problems.

The problem will be the same with other e-commerce solution which have a virtualmerchant plugin.
For example, the virtuemart plugin for VirtualMerchant does not have the "name_on_card" field either.
It is not related to HikaShop specifically, it is related to VirtualMerchant who change their payment gateway with, for what we can see, a required field which does not exists in the documentation.

Regards,

Sure,

You just have to go in the payment methods (HikaShop > System > Payment methods), create a "new" configuration and select the "paypal" plugin.

Regards,