Order Notification Email - Reply to Customers

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11 years 4 weeks ago #130184

-- HikaShop version -- : 2.2.2
-- Joomla version -- :2.5

For some reason in my Order Admin Notification Email... in the "reply-to" box... the customers email is included. So when my warehouse "replies" the email to me... the customer also gets the email. I can't find how to remove the "customer reply to"

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Last edit: 11 years 4 weeks ago by oxheadproductions.

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11 years 4 weeks ago #130208

Hi,
I think that you'll be able to change it by :
- Going to "Hikashop->System->Emails"
- Editing your Order administrator notification email
- Using the Reply-to Address option through the Sender Information tab.

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11 years 4 weeks ago #130213

I went to the "sender Information" tab you suggested and removed all content in the "Reply_to Name" and "Reply-to Address" boxes... it didn't work.

The Customer's email address is still in the "Reply-to" field of the Order Admin Notification email.... where is it coming from?

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Last edit: 11 years 4 weeks ago by oxheadproductions.

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11 years 4 weeks ago #130409

I found a response on another thread ... however the answer is outdated and no longer relevant with version 2.2.2... any help would be appreciated on removing this unwanted "reply-to" address.

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11 years 4 weeks ago #130456

I answered in the other thread so I close this one too.
Please try to do not double-post for the same problem. It is not fair with the support team who can answer you several time for the same thing...


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 4 weeks ago #130460

REMOVED

Last edit: 11 years 4 weeks ago by oxheadproductions. Reason: The issue is being addressed in thread http://www.hikashop.com/forum/4-how-to/50144-order-administrator-notification-reply-adresses.html

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