Order status emails no longer being sent

In the past, a manual status change would prompt to "Notify Customer", clicking "yes" would cause a status update email to be sent with the Invoice PDF attachment (we have the PDF Invoice option).
It appears as though it should work, yet no email is received.

I've confirmed the status change email is published in System / Emails. We've removed customizations to both the notification scripts and invoice.php to eliminate those as a factor, still no emails are being sent.

Any ideas how to troubleshoot?

-- url of the page with the problem -- : jamminsignproducts.com
-- HikaShop version -- : 2.2.0
-- Joomla version -- : 2.5.11
-- PHP version -- : 5.4.20
-- Browser(s) name and version -- : FireFox 24.0
-- Error-message(debug-mod must be tuned on) -- : (not applicable)

Hi,
Can you check too the email settings in the configuration of HikaShop ?
Do you receive the order emails ?
Did you change something in the emails of HikaShop or in the configuration of HikaShop ?

I am receiving the order emails. I've not changed anything in configuration other than removing customizations in an attempt to troubleshoot. Status change emails were working previously and I believe the only changes since were upgrades to Hikashop, Joomla, and maybe the version of PHP.

I tried to test this on your demo site to see if an email would be sent to me and didn't even make it as far as I do on my site.
An attempt to send status change email notification (to "confirmed") yields:

TCPDF ERROR: Unable to create output file: /var/www/clients/client3/web3/web/plugins/hikashop/attachinvoice/attachinvoice/invoices/Invoice-45_1383632601.pdf

Hi,

Thanks to try to disable the invoice pdf plugin and see if tath's working.
If it is, thanks to download again the invoice pdf plugin and install it over the one currently installed on your website.

No email is sent after disabling the PDF plugin.

I went back to an older / development installation, version 2.1.3 and the email notifications worked.
With no other changes made to the site, merely upgrading to 2.2.0 caused the email notifications to stop working.

I did not try installing versions between 2.1.3 and 2.2.0, but the issue appears to be version specific rather than configuration.

Hi,

I think that updating to 2.2.0 or 2.2.1 will not broke the mails.
The email system has been re-factored for the 2.2.2

I add this issue on our todo list.

I have created a shop with version 2.2.2 and i have the same issue... orders are not send out, not towards customers aswell to me as shopowner.

This is not only with payment but also witrh free products.

I have no pdf plugin enabled...
how can i solve this... i can not go live untill then...