Blank page

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  • Thank you received: 9
  • Hikashop Business Hikashop Essential
11 years 3 weeks ago #131307

-- HikaShop version -- : 2.2.2
-- Joomla version -- : 2.5.16
-- PHP version -- : 5.3.27
-- Browser(s) name and version -- : Firefox 25

When I go to Hikashop >> About/update I get a blanc page!
Also with Hikashop >> documentation

I think I got it when I installed 2.2.2. That also opens that page after install.


I'll keep on trying!
Attachments:
Last edit: 11 years 3 weeks ago by gasoline. Reason: added second error

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11 years 3 weeks ago #131318

Hi,

I think that you should check the documentation which is talking about that issue :

A blank page does not help us to determine what could be the problem so if you get a blank page (an entire white screen without anything written on it), please make sure that your PHP configuration enables you to see errors and if not, edit your php.ini file and search for the string parameter display_errors.
This parameter should be turned On : display_errors = On.
If it's not the case, please edit your php.ini file, modify this line, save your file and then restart your server and try again to install HikaShop. You should not see a blank screen anymore and the error message will help us a lot to fix the problem.
If you can not see any error, please try to install HikaShop via FTP, it solves more than half of the installlation issues.

Last edit: 11 years 3 weeks ago by Mohamed Thelji.

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  • Hikashop Business Hikashop Essential
11 years 3 weeks ago #131328

I know,

But I get this after an update so very annoying. Not the first time a upgrade does strange things.

I havn't had a debug space made in my template so I have to do many things now again to figure it out. Annoying.

I'll keep on trying!

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11 years 3 weeks ago #131350

Ok, and can you download the last Hikashop version, and install it via FTP ?

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11 years 3 weeks ago #131360

Does not help either. Hereby error page/debug:

**Joomla! Foutopsporingsconsole**
**Sessie**
__default
__wf
**Profielinformatie**
Application 0.002 seconds (+0.002); 1.35 MB (+1.353) - afterLoad
Application 0.163 seconds (+0.161); 9.74 MB (+8.384) - afterInitialise
Application 0.163 seconds (+0.000); 9.74 MB (+0.000) - afterRoute
Application 0.363 seconds (+0.200); 19.47 MB (+9.729) - afterDispatch
Application 0.372 seconds (+0.009); 19.77 MB (+0.300) - beforeRenderModule mod_version (Joomla Version)
Application 0.379 seconds (+0.007); 19.81 MB (+0.045) - afterRenderModule mod_version (Joomla Version)
Application 0.379 seconds (+0.000); 19.81 MB (-0.003) - beforeRenderModule mod_submenu (Admin Submenu)
Application 0.385 seconds (+0.006); 19.82 MB (+0.011) - afterRenderModule mod_submenu (Admin Submenu)
Application 0.385 seconds (+0.000); 19.82 MB (-0.002) - beforeRenderModule mod_title (Title)
Application 0.391 seconds (+0.006); 19.83 MB (+0.011) - afterRenderModule mod_title (Title)
Application 0.391 seconds (+0.000); 19.83 MB (+0.004) - beforeRenderModule mod_toolbar (Toolbar)
Application 0.398 seconds (+0.007); 19.88 MB (+0.045) - afterRenderModule mod_toolbar (Toolbar)
Application 0.398 seconds (+0.000); 19.87 MB (-0.004) - beforeRenderModule mod_status (User Status)
Application 0.407 seconds (+0.009); 19.89 MB (+0.018) - afterRenderModule mod_status (User Status)
Application 0.408 seconds (+0.000); 19.89 MB (-0.005) - beforeRenderModule mod_menu (Admin Menu)
Application 0.634 seconds (+0.226); 20.91 MB (+1.027) - afterRenderModule mod_menu (Admin Menu)
Application 0.637 seconds (+0.003); 20.94 MB (+0.027) - afterRender
**Geheugengebruik**
20.96 MB (21,973,288 Bytes)
**Database queries**
**14 queries gelogd**

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**12 query types gelogd, gesorteerd op weergave**
**SELECTEER Tabellen:**

    **2 × SELECT COUNT(session_id)
      FROM xxxxx_session**
    **2 × SELECT extension_id AS id, element AS "option", params, enabled
      FROM xxxxx_extensions**
    **1 × SELECT COUNT(*)
      FROM xxxxx_messages**
    **1 × SELECT m.id, m.title, m.alias, m.link, m.parent_id, m.img, e.element
      FROM xxxxx_menu AS m
      LEFT JOIN xxxxx_extensions AS e
      ON m.component_id = e.extension_id**
    **1 × SELECT m.id, m.title, m.module, m.position, m.content, m.showtitle, m.params, mm.menuid
      FROM xxxxx_modules AS m
      LEFT JOIN xxxxx_modules_menu AS mm
      ON mm.moduleid = m.id
      LEFT JOIN xxxxx_extensions AS e
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    **1 × SELECT a.*, SUM(b.home) AS home,b.language,l.image,l.sef,l.title_native
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      LEFT JOIN xxxxx_menu AS b
      ON b.menutype = a.menutype
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      LEFT JOIN xxxxx_languages AS l
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    **1 × SELECT *
      FROM xxxxx_hikashop_confi**
    **1 × SELECT folder AS type, element AS name, params
      FROM xxxxx_extensions**
    **1 × SELECT `value`
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    **1 × SELECT template, s.params
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    **1 × SELECT `data`
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**ANDERE Tabellen:**

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# **Onbekend bestand**

CONTROLE_PANEEL="paneel**"

I'll keep on trying!
Last edit: 11 years 3 weeks ago by gasoline.

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11 years 2 weeks ago #131471

We cannot reproduce the problem on our end.
Maybe it's a browser issue. Can you try with another browser like chrome ?

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  • Hikashop Business Hikashop Essential
11 years 2 weeks ago #131489

Maybe I found it. But I'll be pissed if IE is better now :angry:

Screen 1 is Chrome.

Screen 2 is IE. It asks for something. If I click that I get screen 3

So has something to do that my site runs under https I assume. But this is AFTER update to 2.2.2.






I'll keep on trying!
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11 years 2 weeks ago #131527

Hi,

Yes the bug is nearly logical. We didn't have "yet" a SSL certificate for our website.
It is something planned for "after the JWC" so the problem will no longer exists after we will put a SSL.
You access to your backend using HTTPS so the iframe is block because it does not use HTTPS either.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
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  • Hikashop Business Hikashop Essential
11 years 2 weeks ago #131530

Ok, so no problem for Hikashop installation :cheer:
Relieved.

Problem solved.

Thanks.

I'll keep on trying!

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