Reports menu option gone following upgrade

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11 years 2 weeks ago #132021

-- HikaShop version -- : 2.2.2
-- HikaMarket version--: 1.3.1
-- Joomla version -- : 3.15
-- PHP version -- : 5.3.22
-- Browser(s) name and version -- : Firefox 24
-- Error-message(debug-mod must be tuned on) -- : Error_message

I updated HikaShop and HikaMarket today from 2.2.1 and 1.3.1 to the versions stated above. I've since gone to start playing around with the Reports and I no longer have a menu options for Reports under Orders - e.g.:



As the site has only recently switched I happent to still have the previous version in a development area. On that site the Orders menu option is visible hence I'm reasonably sure that its disappearance is something to do with the upgrade. If on the live site I enter the Reports url - index.php?option=com_hikashop&ctrl=report - I can access that area.

Any ideas on how to get the menu option back?

Thanks

Richard

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Last edit: 11 years 2 weeks ago by Marsbrook.

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11 years 2 weeks ago #132083

This usually means that you installed the Starter edition on top of the Business edition. Would that be the case ? Do you still have access to all the options in the configuration of HikaShop ?
Also, it can happen if you restricted the display of the "report" area to only some user groups not including yourself in the Access levels tab of the configuration of HikaShop.

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11 years 2 weeks ago #132101

Well done! Spot on...I had indeed installed the Starter Edition by mistake.

Many thanks.

Richard

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