No naa after start / onset on email

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11 years 1 week ago #132777


-- url of the page with the problem -- : mywebsite.com/mypage
-- HikaShop version -- : 2.2
-- Joomla version -- : 3
-- PHP version -- : x.x.x
-- Browser(s) name and version -- : Firefox
-- Error-message(debug-mod must be tuned on) -- : Error_message

When customers receive an e-mail, they will not receive an name after there start header.
Only dear ...,
Needs to be: Dear mr Johnson,

How to change this

See attachment

Regards Jarno

Attachments:
Last edit: 11 years 1 week ago by jarnodesign. Reason: add image

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11 years 1 week ago #132849

Hi,

The problem is probably coming from your translation file , you should probably check and edit the "HI_CUSTOMER" translation word.

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11 years 1 week ago #132947

Could you please tell me exactly what to do, because I found the translation, but don't know what to do. Thanks

Regards Jarno

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11 years 1 week ago #132951

Hi,

Please tell us what is your translation for the key "HI_CUSTOMER".
The link given by Mohamed explains how read or modify the language file.

Are you using a guest checkout in your website ?
Does the HikaShop account for the order have a "name" ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 1 week ago #132978

It's probably because the user checked out as a guest and thus didn't provide any user name, only an address (where there is a name but that's for the address, not for the user).
In that case, if you want to use the address name as user name, you'll have to change the code:
www.hikashop.com/forum/4-how-to/60752-ch...-name-in-emails.html
Note that with the new email system, that modification would have to be done in the files media/com_hikashop/mail/order_status_notification.preload.php and media/com_hikashop/mail/order_creation_notification.preload.php

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