Cannot install Hikashop Starter 2.3.0

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10 years 8 months ago #147341

-- url of the page with the problem -- : www.bubblemaker.ch
-- HikaShop version -- : 2.3.0
-- Joomla version -- : 3.2.3
-- PHP version -- : 5.3.23
-- Browser(s) name and version -- : IE11, FF, Chrome
-- Error-message(debug-mod must be tuned on) -- : Table 'xxx.xxx_hikashop_config' doesn't exist SQL=SELECT * FROM xxx_hikashop_config

I tried to install directly with ZIP-Package and also uploded extracted ZIP to temp folder and install from that location. ALways the same issue...

any idea??

kindest regards

Wuegi

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10 years 8 months ago #147342

Hi,

When you install a component in Joomla, it creates the tables in your database using the installation SQL file.
In HikaShop it is into the "back/tables.sql" file of the zip package.

If Joomla don't have the right to create the tables in your database, you will have such error.
When you re-install HikaShop, Joomla does not re-install the tables, it considers that you "update" the component so that the tables are already there.

So you have to uninstall the component and re-start the installation (to be sure that Joomla will make an "install" and not an "update").
So can also create yourself the missing tables using the "back/tables.sql" file and replacing the "#_" by your joomla database prefix.

If you do the first solution, please be sure that Joomla have the right to create new tables in your database, otherwise the problem will persists.

You will find other information about troubleshooting in install here : www.hikashop.com/support/support/documen...-how-to-install.html

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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