USPS not showing

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  • Hikashop Essential
10 years 8 months ago #148477

I cannot figure out why I cannot get a quote from USPS.
I put my USPS WebTools User ID in the correct field, and my Zip Code in the correct field.
You can see on the front end at fireworksland.com/hikashop/checkout
I can send you a PM with login information for the backend if you want to look there.
I am stuck and I can't figure out why the USPS shipping does not appear at checkout.
Also, when I click "Finish" it just stays on the same page - never goes to Step 2.
Thank you for your help!

-- url of the page with the problem -- : fireworksland.com/hikashop/checkout
-- HikaShop version -- : HikaShop Starter 2.3.0
-- Joomla version -- : Joomla! 3.2.3 Stable
-- PHP version -- : 5.3.28
-- Browser(s) name and version -- : Firefox 27.0.1, Safari Version 7.0.2,
-- Error-message(debug-mod must be tuned on) -- :
Important message
Error while sending XML to UPS. Error code: 10002. Message: The XML document is well formed but the document is not valid
Message
USPS error: 80040b1a Authorization failure. You are not authorized to connect to this server.
Failed to obtain shipping quotes.
USPS error: 80040b1a Authorization failure. You are not authorized to connect to this server.
Failed to obtain shipping quotes.
USPS error: 80040b1a Authorization failure. You are not authorized to connect to this server.
Failed to obtain shipping quotes.

Last edit: 10 years 8 months ago by bw92116.

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  • Posts: 12953
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10 years 8 months ago #148509

Hello,
The problem is probably coming from your USPS WebTools User ID which don't seems have access to USPS shipping services. You should probably directly contact USPS about that issue.

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