500 Internal Server Error on installation

-- url of the page with the problem -- : mywebsite.com/mypage
-- HikaShop version -- : com_hikashop_starter_2.3.0_2014-03-26.tar.gz
-- Joomla version -- : 3.2.3
-- PHP version -- : 5.4.22
-- Browser(s) name and version -- : firefox 27.0.1
-- Error-message(debug-mod must be tuned on) -- : Internal Server Error

Hi there,
I am trying to install Hikashop for the first time, on a fresh joomla 3.2 install, and whenever I try to install it I get this error :

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, (***) and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

I have since installed a couple of Akeeba extensions with no trouble, I'm not sure why it won't let me install hikashop =( i have tried both the tar.gz and zip versions, i have tried normal install, install from url, install from directory but I just can't get it to work. Does anybody have any ideas how I can fix this problem?

Thank you kindly for your time!

Hi Jerome, thank you for replying. I have tried using the debug function with error reporting set to maximum but it still goes straight to internal server error page when I try to install Hikashop, and the debug window disappears then, although I'm not entirely sure that I would be able to interpret it anyway. Also I'm not sure that I have access to PHP error logs for my website through CPanel. Is this likely caused by some funny PHP problem then? I am not a developer and have no technical knowledge of how this stuff works, so I feel pretty stuck and helpless at this stage... I was hoping it would just work I'm confused why I was able to install a couple of other extensions with no problem but Hikashop just won't install.

Hi again, thank you for your noob friendly response - it is very much appreciated =)
I tried the FTP method and unfortunately I am still unable to install Hikashop. At least with this method I didn't get the 500 internal server error, but I got these error messages instead :

Warning
JInstaller: :Install: Cannot find Joomla XML setup file
Error
Path does not have a valid package.

I am at a complete loss. I have now spent many hours just trying to install this extension over the last few days, and I feel like a complete idiot. I don't understand why it isn't working.

I contacted the company who is hosting my website and they said :
"We will not be able to increase the memory_limit, max_execution_time in php.ini file since your domain resides in a shared server."

Do you have any other suggestions that might help me? Thank you kindly for your time

Hi again Jerome, thank you for continuing to help me I really appreciate it.

Yes before I uploaded the files by ftp I had extracted them from the zip, and I then dragged and dropped the entire new hikashop folder into the /tmp/ folder on my site as directed in the documentation. But it still didn't work =( that is when i got these error messages upon trying to install from directory

Warning
JInstaller: :Install: Cannot find Joomla XML setup file
Error
Path does not have a valid package.

I am so confused, I don't know what is going wrong

I have upgraded my Joomla to version 3.3.4 by doing a clean install of the CMS. I am now trying to reinstall Hikashop, but I get an error:Warning
JInstaller: :Install: Cannot find XML setup file

Error
Path does not have a valid package.

The installation was attempted from a directory on the server.

When I try the installation via the Upload method, I also get an error. Is there something I can check to fix this?

Regards

Nicolas,

Thanks I came right.

Regards

I have been trying to install an upgrade from the 2.2 starter to the com_hikashop_business_v2.3.3.

Running Joomla 3.3.6 with Php 5.3 on GoDaddy Shared hosting
Php.ini is as follows: (standard Godaddy Shared php.ini with following overrides)

cgi.fix_pathinfo = 1
magic_quotes_gpc = Off
register_globals = Off
display_errors = on
zend_extension = /usr/local/ioncube/ioncube.so
post_max_size = 64M
memory_limit = 300M
upload_max_filesize = 20M
max_execution_time = 420
expose_php = Off
session.save_path = /_cloud931/tmp
magic_quotes_gpc = Off
magic_quotes_runtime = Off
magic_quotes_sybase = Off
error_reporting = E_COMPILE_ERROR|E_ERROR|E_CORE_ERROR

I have tried upgrading 3 times via Install extension from path - which I have unzipped the 2.3 Business package to a separate folder.

All 3 attempts so far fail part way through with the following Webpage Internal Server Error:

INTERNAL SERVER ERROR
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Apache Server at mywebsite.com Port 80

When i go to access my shopping cart, I have this error:
Fatal error: Call to undefined function hikashop_setPageTitle() in /home/content/q/u/a/quantumkona/html/_cloud931/components/com_hikashop/views/category/view.html.php on line 361

I don't see anything out of the ordinary in my php error logs on the host during the installation / failures.
I have them enabled still for another 3 days (thanks godaddy your shared hosting sucks) and really need some help getting this newly purchased upgrade installed., I am restoring my website again from backup for the 4th time.

Any help or suggestions would be greatly appreciated.

I updated MySQL to 5.5 from 5.0, testing new Database MySQL 5.5 copy of the same database. Everything is good.

Ran another install and this time Joomla reports the Error 500 from extension manager, and again nothing in the php error logs.
Here is what I do have in the PHP error logs, but I can't seem to believe its related to the failed install / upgrade.

Question: Can you actually upgrade your Starter 2.2 to the Latest Business version, or should i uninstall Starter and then install Business edition, and if I do, will I lose my products and categories?

PHP error Log after 4th failed upgrade attempt:
[Mon Oct 06 03:59:12 2014] [error] [client 9x.xxx.xxx.xxx] Failed loading /usr/local/ioncube/ioncube.so: /usr/local/ioncube/ioncube.so: cannot open shared object file: No such file or directory
[Mon Oct 06 03:59:12 2014] [error] [client 9x.xxx.xxx.xxx]2] File does not exist: /var/chroot/home/content/q/u/a/quantumkona/html/_cloud931/favicon.ico
[Mon Oct 06 03:59:12 2014] [error] [client 9x.xxx.xxx.xxx]] File does not exist: /var/chroot/home/content/q/u/a/quantumkona/html/_cloud931/missing.html
[Mon Oct 06 03:59:22 2014] [error] [client 9x.xxx.xxx.xxx]] Failed loading /usr/local/ioncube/ioncube.so: /usr/local/ioncube/ioncube.so: cannot open shared object file: No such file or directory
[Mon Oct 06 03:59:22 2014] [error] [client 9x.xxx.xxx.xxx]] File does not exist: /var/chroot/home/content/q/u/a/quantumkona/html/_cloud931/favicon.ico
[Mon Oct 06 03:59:22 2014] [error] [client 9x.xxx.xxx.xxx]] File does not exist: /var/chroot/home/content/q/u/a/quantumkona/html/_cloud931/missing.html
[Mon Oct 06 03:59:32 2014] [error] [client 9x.xxx.xxx.xxx]] File does not exist: /var/chroot/home/content/q/u/a/quantumkona/html/_cloud931/favicon.ico
[Mon Oct 06 03:59:32 2014] [error] [client 9x.xxx.xxx.xxx]] File does not exist: /var/chroot/home/content/q/u/a/quantumkona/html/_cloud931/missing.html

Thank you, I did check the permissions on all the subfolders and files according to the documentation, but will double check and I will certainly go through it again and compare as well as view the joomla error pages in debug, maximum settings and post results here.

Best Regards,

Hi Nicolas and Jerome,

I have attempted to install the HikaShop 2.3.4 upgrade now to my website, after first moving it from GoDaddy to endurance International where I have more PHP error logging, there were no errors in the PHP log with timestamps associated to the failure.

I have then Migrated my website to a local host on WAMP, and attempted the upgrade on my own server, and still can't get it to work. However I can get more detail now that its on my own dedicated server, and still no errors in the PHP error log, or the Apache error log, and a different error in Joomla now visible when it crashes, see the attached. T

I have also attempted to install this upgrade in every manor, FTP the .tar and or the .zip, expand it, and use the Directory, also the file upload and the url, they all fail, but the FTP method does give the most detail, another run at this on the same installation just produced another error on the screen, still no corresponding errors in the php error log or apache error log. This time it reports that it cannot access a directory the 1st error was a file, I am logged in as an Administrator on the machine, and all folders are fully accessible, there has to be a smoother way to upgrade, it should not be this difficult to install a Business paid version. Please help.

Problem RESOLVED

I was able to determine that the issue for my ugprade were two major problems.

1. A folder called \log needed to be created manually off of the root directory, this was found using WAMP to host my website and upgrade locally and carefully locate what file or directory didn't have access rights, rights were failed, because the directory didn't exist.

2. Also I Had to disable my FTP Layer in Joomla prior to doing the upgrade. The upgrade process that worked was "Install From Directory" having the upgrade .tar file extracted in its own \hikainstall directory outside of the \tmp.

So from the Server Error 500, it was a bit of a trial, but debugging it or anything on my own Local server will be the way to diagnose and resolve issues like this for me in the future. Thank you Nicolas and Jerome for your Support, it was invaluable as always!