DESPERATE FOR HELP

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10 years 6 months ago #156830

-- HikaShop version -- :2.3.1
-- Joomla version -- :3.3
-- PHP version -- : 5.3

We are desperate for help...
After many hours spend creating a site with over 8000 sku's, it's finally ready to go, except....we cannot get the google products plug in to work.
After searching the forum, it appears it is due to the number of sku's we have. We have moved to a vps server which our host said should solve the problem, however we still get a "504 Gateway Time-out The gateway did not receive a timely response from the upstream server or application." error when trying to trigger the download
This happens even if we limit the d/l to just one brand
Can anyone PLEASE help...we would consider paying for help if necessary, we are desperate!

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10 years 6 months ago #157095

Hi,

Edit the plugin's options and change the "increase performance" option of the plugin and try again.
The thing is that the system has to load all the products in memory in order to generate the XML, so with 8K products, you need to have big limitations in your server settings in order to allow the XML to be exported.
A solution would be to copy your website on a local computer and configure your PHP settings to not have any limit. That way, you'll be able to export the XML even if there are a lot of products, it will just take some time to generate it.

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10 years 6 months ago #157133

So I have installed the latest version of WAMP on my local computer Set PHP to no limits, set "increase performance" to "No Limit", and now selected one (small) brand....now when I click trigger I get a blank screen...

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10 years 6 months ago #157194

Hi,
Can you :
- Active the Joomla debug mode ("Administration->Global configuration->System->Debug System/Language")
- Set the "error reporting" option of the Joomla configuration to "maximum"
- Test it again so that we can see if it display an error message.

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10 years 6 months ago #157596

made changes, and tried...

here is result....


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10 years 5 months ago #160974

Hello,
Sorry for the late reply, if you are having a 504 error using the google product plugin with a lot of product, it will just require better server performances.

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