Setup of shipping and billing address

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9 years 1 week ago #227862

-- HikaShop version -- : 2.6.1
-- Joomla version -- : 3.4.8
-- PHP version -- : 5.5.3

When I order, the billing and shipping address in the CHECKOUT are the same.
When I change the shipping address, it also changes the billing address.

When I select 'my account' > 'manage your addresses' then only one address is displayed.

How can I set it up that the client has two different addresses. (In Namibia we always use a postal address for billing)
I also want to set it up that you can change one address only when ordering.

Please check the screenshot

pasteboard.co/16C8YuWv.jpg

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9 years 6 days ago #227885

Hi,

On the "Manage your addresses" page, you can add more addresses thanks to the "add" button on the top right of the page.

And on the checkout page, on the dropdown before the address, there is the value "new address" which allow to add an address. So the customer can have many addresses.

You can still use another address selector in Configuration > Checkout > Shipping & Payment.

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9 years 6 days ago #228034

The client who receives the orders, requested that they want BOTH the Billing Address and Shipping (Delivery) address to be displayed.

They have found when the User sees only one address they do not think of adding an extra address.

The client needs both to be displayed for invoice purposes and to deliver to the correct address.

Currently only one address is showing.

Some users will add a new address, but some might not.

I made a screenshot to show the one address display.

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9 years 5 days ago #228043

Hi,

In Configuration > Checkout, you can disable the option "Show shipping 'same address' checkbox".
That way the two address forms will be displayed every time, and you can play with the address display option to find the most adapted setting.

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9 years 5 days ago #228115

Okay, I have disabled this option in Checkout.

When I log in, I also added my new address manually under My Account > manage your addresses > +NEW

But once I Proceed to Checkout and reach the Address section, still only one address is displayed - the Billing Address.

Where else can I set it that both the Billing and the Shipping address are displayed on the Checkout?

When I got into My Account I can see that both addresses are there.

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9 years 4 days ago #228134

Hello,

Can you give us an url to view and test your forms and a customer test account?

I'm wondering if there isn't something in view that change display form...maybe in your Css OR an override view...
Did you create an override ?

Regards,

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8 years 11 months ago #229724

I am having the exact same issue on several websites using Hikashop. This is the expectation during checkout:

When the customer edits the shipping address and selects the "OK" button, the default view should be the Billing address on the left and the updated Shipping address on the right.

Instead, this is the only setting I can find:

When the customer edits the shipping address and selects the "OK" button, they are presented with two options for the Billing address and two options for the Shipping address.
Even though the correct Shipping address is selected, my Client does not want to see two Shipping addresses when the customer edits the Shipping address. If they are adding a new address, seeing two addresses is OK. But, not when they are editing the address. Am I incorrect or am I missing something.

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8 years 11 months ago #229734

Our programmer fixed this issue so the billing and shipping addresses work the way our client wants them to. Thanks.

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