Do not get email status changes

-- HikaShop version -- : 2.6.4
-- Joomla version -- : 3.6.5
-- PHP version -- : 5.6.29

I have been unable to get the emails when I change the order status.
When changing the email address to myself on a order I do not receive an email
I tried changing the php to 7.1 but that broke the cart with a 500 error

FYI
Playing around with PHP versions
7.0.14 works with the Cart
7.1.0 breaks the Cart

Yes, I had realized that which is why I posted the FYI
I am running 7.0.14 which is fine

My original question about the email not being sent still remains unsolved.

I have checked the Customer email log and the emails do exist there however I do not get mail coming out of Hikashop using the change order status message box.

I have checked the Joomla mail php script and that works fine and checked the website contact forms for errors

Please advise

Thanks

Sorry Nicholas,

I should never have brought the issue of 500 errors into this discussion as it is not relevant to my email problem. The 500 error happens when I am running the purchase through the cart and go to the payment screen. Happens with 7.1 but not 7.0

Anyway this is not my problem.

My problem is with the email not going out even though the log says it should have

Any troubleshooting guidance on this matter would be most useful

Lord Bless
Colin Chong

What do you mean by " the log says it should have" ?
Which log says that ?
Are you maybe talking about the email server log ? It should contain the reason the email couldn't be sent, if the issue comes from the email server.
Do you see the email in the menu Customers>Emails history ?
Is its information correct there ?

Yes I did mean the Customers Email History. The emails do appear there and the information appears correct, see attached

---

Also, you say that it happens with PHP 7.1 and not with the 7.0. This means that you must probably use another php.ini
Do you receive other emails ? Because it might simply be due to your php.ini email settings not set properly for your PHP 7.1

No, I did not say that it happens with PHP 7.1 and not with 7.0
This is a completely different issue that happens when purchasing items and going through the Cart process.
The last payment step generates a 500 error with 7.1
This is not the problem I am asking help with, please forget I even mentioned this

Can we deal with the first 2 lines of my original post

I have been unable to get the emails when I change the order status.
When changing the email address to myself on a order I do not receive an email

Thanks,
That's very useful.
When I went to check the email settings
System ->Emails
and click on any of the options
I see this message on the page

Notice: A non well formed numeric value encountered in /home/colinc20/public_html/administrator/components/com_hikashop/helpers/helper.php on line 865

What would be happening here

Thanks

Lord Bless
Colin

I have talked with my Hosting people and have gone through all the steps that you suggested and it looks like your last comment is correct

"If you do receive other emails from your website, it's probably something linked to the Emails settings in the HikaShop configuration which have to be adapted to your email server."

How do I go about accessing this configuration?

Thanks

I should also mention that the customer is not receiving confirmation emails after paying. The order does go to confirmed status so they are good to go but as they are not receiving these confirmation emails they cannot download digital files.

Hi Nicolas,

It was the Bounce address, I had it set to a email address that no longer existed.

Thanks for all your help

Lord Bless
Colin