Hikashop doesn't work correct after my host transferred my site.

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7 years 8 months ago #264626

-- HikaShop version -- : 3.6.2
-- Joomla version -- : 3.0.1
-- Browser(s) name and version -- : Safari

Hello Hikashop,

I after my host transfer my website from my old host to my new host. Hikashop doens't work correctly. Categories are showing dubble, product images are showing double and if you place a order it wil say your shopping cart is empty. What did they do wrong? because they don't find the clue.

Waiting for you response,

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7 years 8 months ago #264640

Hi,

1. I've never seen a case where the categories would show like that.
Try the "rebuild" button of the categories listing in the backend. That might help.
Otherwise, try edit your menu item, check its settings and save them. Or even, try to recreate the menu item with the same settings.

2. Regarding the cart, try the "check database" button of the HikaShop configuration. Maybe there is a problem with the database.
Otherwise, it could be some caching. Check that all the caching is turned off in the website, and on the hosting side (server/proxy, CDN).

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