The Google Analytics Plug-in does not work

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7 years 7 months ago #266702

-- HikaShop version -- : 3.0.1
-- Joomla version -- : 3.6.5
-- PHP version -- : 5.5.9
-- Browser(s) name and version -- : Firefox

I have setted up the google analytics plug-in but it don't work !!




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7 years 7 months ago #266762

Hi,

Are your orders being confirmed ?
What if you turn off the "single submission" setting of the plugin ? Does it help ?
Also note that the refresh of the data in Google analytics can take some time and might not be immediate.

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7 years 7 months ago #266799

Actually I do not know what "single submission" means !!
I am using google tag management to track the tag , it can oly track the whole site ga id . not display the ecommerce tag
www.youtube.com/watch?v=4AqanTBA9X4

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7 years 7 months ago #266960

Hello,

Are your orders being confirmed ?

Because you're using the "direct call" mode, there is no javascript added by the plugin to track the customer.
So that's totally logical that you do not have the ecommerce tags ; all is made by a "server to server" communication.

I don't know what you want to perform exactly but I would recommend you to deactivate the features that you do not understand (single submission / direct call).

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
Last edit: 7 years 7 months ago by Jerome.

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