Fatal error: Maximum execution time of 30 seconds exceeded in /home/hermanos/

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7 years 6 months ago #269378

-- url of the page with the problem -- : www.hermanosgaliano.es
-- HikaShop version -- : 3.0.1
-- Joomla version -- : 3.7.0
-- PHP version -- : 7.0
-- Browser(s) name and version -- : Google Chrome
-- Error-message(debug-mod must be tuned on) -- : Fatal error: Maximum execution time of 30 seconds exceeded in /home/hermanos/domains/hermanosgaliano.es/private_html/libraries/vendor/joomla/string/src/phputf8/mbstring/core.php on line 94

Hi.
I have an error when I try to modify the stock of a product.
It does not occur in all products.
It also gives the error when I try to put related products.

MESSAGE ERROR:
Fatal error: Maximum execution time of 30 seconds exceeded in /home/hermanos/domains/hermanosgaliano.es/private_html/libraries/vendor/joomla/string/src/phputf8/mbstring/core.php on line 94

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7 years 6 months ago #269383

Hi,

I would recommend increasing the "maximum_execution_time" setting of your php.ini and see how that goes. Set it to 60 instead of 30 and it should help.

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7 years 6 months ago #269475

Hi.
We have the "maximum_execution_time" in 1000 (the host's maxime).
Best regards.

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7 years 6 months ago #269478

Hi,

If you set it to 1000 and you still have the error message "Fatal error: Maximum execution time of 30 seconds exceeded in /home/hermanos/domains/hermanosgaliano.es/private_html/libraries/vendor/joomla/string/src/phputf8/mbstring/core.php" then it means that your hosting is not taking into account that setting. As you can read in that error message, it says that the process is stopped after 30 seconds because of that setting. In that case, I would recommend checking with your hosting support.

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7 years 6 months ago #269501

Hi.
The hosting say me this error:

[Mon May 15 09:16:15.378357 2017] [proxy_fcgi:error] [pid 25333:tid 139906431010560] [client 81.39.25.174:52912] AH01071: Got error 'PHP message: PHP Notice: unserialize(): Error at offset 282 of 864 bytes in /home/hermanos/domains/hermanosgaliano.es/private_html/administrator/components/com_hikashop/helpers/helper.php on line 1421\nPHP message: PHP Notice: unserialize(): Error at offset 285 of 868 bytes in /home/hermanos/domains/hermanosgaliano.es/private_html/administrator/components/com_hikashop/helpers/helper.php on line 1421\nPHP message: PHP Notice: unserialize(): Error at offset 276 of 858 bytes in /home/hermanos/domains/hermanosgaliano.es/private_html/administrator/components/com_hikashop/helpers/helper.php on line 1421\nPHP message: PHP Notice: unserialize(): Error at offset 287 of 869 bytes in /home/hermanos/domains/hermanosgaliano.es/private_html/administrator/components/com_hikashop/helpers/helper.php on line 1421\nPHP message: PHP Notice: unserialize(): Error at offset 280 of 862 bytes in /home/hermanos/domains/hermanosgaliano.es/private_html/administrator/components/com_hikashop/helpers/helper.php on line 1421\nPHP message: PHP Notice: unserialize(): Error at offset 281 of 868 bytes in /home/hermanos/domains/hermanosgaliano.es/private_html/administrator/components/com_hikashop/helpers/helper.php on line 1421\nPHP message: PHP Notice: unserialize(): Error at offset 298 of 902 bytes in /home/hermanos/domains/hermanosgaliano.es/private_html/administrator/components/com_hikashop/helpers/helper.php on line 1421\nPHP message: PHP Notice: unserialize(): Error at offset 275 of 856 bytes in /home/hermanos/domains/hermanosgaliano.es/private_html/administrator/components/com_hikashop/helpers/helper.php on line 1421\nPHP message: PHP Notice: unserialize(): Error at offset 283 of 938 bytes in /home/hermanos/domains/hermanosgaliano.es/private_html/administrator/components/com_hikashop/helpers/helper.php on line 1421\nPHP message: PHP Notice: unserialize(): Error at offset 279 of 869 bytes in /home/hermanos/domains/hermanosgaliano.es/private_html/administrator/components/com_hikashop/helpers/helper.php on line 1421\nPHP

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7 years 6 months ago #269509

Hi,

These PHP notices are there because, somewhere HikaShop is trying to read settings that are wrongly encoded in the database.
So the problem is not really on that line of that file but with the data which is wrong in the database.
But in any case, that's not a really problem. HikaShop will just ignore the settings in that case and use standard settings.
And in any case, these are not linked to your problem and doesn't change the fact that the error message that's stopping you is:
Fatal error: Maximum execution time of 30 seconds exceeded in /home/hermanos/domains/hermanosgaliano.es/private_html/libraries/vendor/joomla/string/src/phputf8/mbstring/core.php

Did you ask them why the error says that there is a maximum execution time of 30 seconds while you configured 1000 ?

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7 years 6 months ago #269559

Hi.
The time has been reset at 30 seconds.
Best regards.

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7 years 6 months ago #269599

Hi,

So, can you try setting it to 60s ? Does it help ?

I'm actually not able to access your website so it doesn't seem to be limited to the saving of a product.
Are you sure that the problem is linked to HikaShop ?
Do you have a lot of products in your HikaShop ?

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7 years 6 months ago #269601

Hi.
The server is updating security systems.
That is why the web does not work.
The problem comes after the last update of Hikashop.
Have you limited the characters of custom fields with text editor?
The problem only occurs with products that have a lot of text in the custom field.

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7 years 6 months ago #269613

Hi,

HikaShop has no limit on the number of characters for custom fields.
MySQL has a limit of 4,294,967,295 bytes for them though. But you won't reach that whatever text you're adding in your custom field.
However, a while ago (long before HikaShop 3.0.0), we added the support of Joomla content tags to custom fields of the type "WYSIWYG".
That way, plugins of the group "content" can replace tags in the text you enter there.
So thi can potentially take a huge toll on the processing based on what content plugins you're using.
To check if it comes from that, disable all the plugins of the group "content" and see if it displays fine.

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7 years 6 months ago #269681

Hi.
Error when saving the product to have a custom field of type WYSIWYG, I send you image of the product and code that we want to add and when we want to save gives us error 500

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7 years 6 months ago #269741

Hi,

We don't have any error when saving that HTML in a custom field of the type "WYSIWYG" on our end.
You can try on our demo website if you want to make sure.
As I said, it must come from a content plugin you have on your website. Try deactivating them one by one in order to see which one is causing the problem.

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7 years 6 months ago #269748

Hi.
The error has been solved this morning when joomla is upgraded to 3.7.1
Thank you very much.
Best regards.

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