Hello,
The goal of the "height consistency" is to set the same height for all elements in a listing so you would not have display issue like your second screenshot.
If your tiles are too much height, it means that you have a product in that listing with a bigger image than the others.
The script read the height of all products in the listing and take the bigger to apply the same values to all others.
Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.