Invoice and send address confusing

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7 years 5 months ago #272517

-- HikaShop version -- : 3.1.1
-- Joomla version -- : 3.7.2
-- PHP version -- : 7

Hi Nicolas,

For all my customers i try different tricks on the address blocks because they are nog really friendly (if you ask me again).
I showed it here to 2 different college's that are smart an buy allot of stuff online and i asked them both to order with a different send address.
Both edited the invoice address instead of adding a new adres for that.
So if you ask me something is not right there.
Here i have a video where i show my confusion :-)
www.dropbox.com/s/0rjgkvfpos7nl1n/hikash...dress-issue.mp4?dl=0

The button i use is the register button, that is shown here while i have everything setup for a guest.
So thats already not logical if you ask me...
But that i can change really easy though :-)

I have created some LESS to hide and show only needed addresses so its less confusing.
That works but its still a nasty trick to fix something you guys could make allot easier if you ask me :-)

I have the same confusion in your checkout. But i know how it works but still it not easy, i have to think.
If there is one thing you should people on a checkout never giving any confusion or let them think about anything.

.hika_address_field.hikashop_checkout_shipping_address_block div:first-of-type {
display:none;  
}
.hika_address_field.hikashop_checkout_billing_address_block {
    div, .hikashop_checkout_address_new_button {
display: none;
}
}
.hika_address_field.hikashop_checkout_billing_address_block div:first-of-type {
 display: block;   
}
 .hika_edit {display: block !important;}


Thanks again Nicolas!

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7 years 5 months ago #272544

Hi,

Well, I can't say I don't hear you. We've been battling with the address selection interface for a long time now and we've improved it several times already to try and make it user friendly.
It's getting better but we're not there yet.
The thing is that HikaShop can have several addresses for a user account. And the customer is supposed to be able to choose between the different addresses. And the addresses can be used for both shipping and billing. So the checkout has to allow you to select the different addresses and when you modify one address, if you have selected it for both shipping and billing, it's normal that it updates for both.
In a guest checkout, you don't have that situation so the interface is indeed unecessarily complex.

The biggest problem is that I don't see a solution that will fit to all the different cases.
Sure, in your case, that CSS helps, but it will create issues in other cases.

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  • Posts: 190
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7 years 5 months ago #272589

Hi Nicolas,

If you ask me this is the weakest point in the checkout on this moment.
I spend hours to try ti figure it out and i think i will ask my developer to fix this.

Possible solutions:
On a guest checkout do not give more options than 2 adreses and to it like i showed you.
Make an options in the setting that say's only 2 adresses (simple address checkout) possible and make it like i showed you.

Then that weird radio button there... that should be gone at those moments i think.
When using multiple adresses i think it is good to make it more understandable that you have the same address.
Like making it more like a nice block and say in title Address 1 or something, so you see that address one is on both places.
And maybe people use it but i think 99% of the users don't. And making it difficult for everybody because of that 1% is not right.
But maybe i am mistaken but i have no idea why somebody should have more in the most cases. I buy weekly in webshops and build a few webshops and never this was needed or given to me in options.


Thanks for hearing me out here!

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7 years 5 months ago #272604

Hi,

We've discussed the matter on our end and I think we've a good idea of what to do now. Thanks for the feedback. We'll work on that for a future version.

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  • Posts: 190
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7 years 5 months ago #272760

Hi Nicolas,

Great that i could be of assistense to make Hikashop better!

Then 2 other topics:

In Easy Shop they added a filterbar with ajax search and grid list button.
That should also be a great feature ;-)

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Is there also a way to show the filters like JA filter module in Hikashop?
This is JA filter module, but they use there own menu item so i was a bit disappointed haha.
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7 years 5 months ago #272761

Hi,

Please open new threads for new subjects.

1. Thanks for the feedback. We want to do something here but not sure what yet since having a table and a grid layout at the same time is not possible with the settings structure on the menu items.

2.
I suppose that you're talking about www.joomlart.com/joomla/extensions/ja-megafilter-for-joomla which is compatible with HikaShop.
Well, we want to be able to do something similar with the filter system in HikaShop. That will however require quite some development so it won't be in the short term, specially since the megafilter extension already does it, but yes, we want to improve the filters too.

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7 years 5 months ago #272787

Hi Nicolas,

You do not need a table and div grid.
Just create a div grid and show it as a list when clicking on list button.
Its easy, just add a class to all div's and give that class different css, Et hop, vous avez terminé.

Mega filter is there but they have there own page without all the fun Hikashop options ;-)

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