No menu options

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7 years 4 months ago #274855

-- HikaShop version -- : 3.1.1
-- Joomla version -- : 3.7.4
-- PHP version -- : 7.0.21
-- Browser(s) name and version -- : Firefox 54.0.1
-- Error-message(debug-mod must be tuned on) -- : na

I am having a really bad hikashop day. Posted this message a couple of minutes ago. System said it was posted, and then it just didn't exist.
So, here once again is my problem:

I've just upgraded to hikashop 3.1.1_2017_7_27 and there are no menu options when setting up the menus.
Screenshot attached.

Many thanks

Jo

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7 years 4 months ago #274880

I have tried reverting to older versions. But every time I set up a menu link, all options disappear.
Please see the further attached screenshot that shows when I choose to change the 'menu item type', the dialogue box is empty.

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Last edit: 7 years 4 months ago by workingtheweb. Reason: forgot attachment

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7 years 4 months ago #274858

Hello,

Can you please take a look at your browser console ?
I think that you have a JS issue which stop the processing of the page and do not let the Joomla tab be initialized (as the boolean yes/no that we can also see in your screenshot)

Regards,

PS : The very first message in the forum need to be validated by a moderator.

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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7 years 4 months ago #274893

Hi Jerome

Can you please take a look at the web console screenshot. I'm afraid, I don' t know where to begin reading this.

Many thanks
Jo

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Last edit: 7 years 4 months ago by workingtheweb. Reason: typos

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7 years 3 months ago #274920

Hello,

I process some tests and don't have your issue on the Joomla 3.7.4, can you provide you build version ?
You will find it in your Main HikaShop configuration in Main tab :



Maybe a recent version of HikaShop can solve this (has on my side it works AND as their are many patch in last build), if you update your HikaShop be sure to purge your cache in order to see if that solve your issue.

Awaiting news from you.

regards

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Last edit: 7 years 4 months ago by Philip.

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7 years 3 months ago #274976

Thanks Philip

Here's my build version: HikaShop Starter 3.1.1 [1707241513]

I am using the latest version. I have cleared my cache and deleted expired cache.
Still no joy

Many thanks for the help

Jo

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7 years 3 months ago #275051

Hello,

I have cleared my cache and deleted expired cache.

You mean your website cache or your browser cache ?

The issue you're describing is exactly the same as that one :
www.hikashop.com/forum/install-update/88...ategory-listing.html
And we modified the jquery JS files in HikaShop in order to avoid that specific issue.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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7 years 3 months ago #275333

OK I had the same problem

Updated from Joomla 3.6.5 to 3.7.4
And from hikashop 3.0 to 3.1.1

Just cleaned my Google Chrome browser log and it works fine.

tnx

Last edit: 7 years 3 months ago by river.
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