User points value not changing correctly

Having just taken the site live, it appears as though I have something configured incorrectly as the user points do not seem to be reducing correctly.

I have a mass action to give 200 on registering. That is working.
Points are set up to be earnt £1 = 1 point.
point redeem value .01 = 1 point
However, when a customer spends £26.03 uses 200 points (£2.00) - her account is still showing as having 200 points

Can you advise?

Thank you. My version is Business 3.1.1

HikaShop user point plugin configured as follows:
valid order statuses=confirmed
active checkout step - yes
hide when no points - yes
show points = hikashop
ask for no coupon - yes
do not use point by default - yes
show earn points - yes
status-enabled
access-registered
----
HikaSop options for this plugin -
points mode - Hikashop user points
Give on price with point discount
Points round down = no
give virtual points = no
rate= 1.00
limit by tupe = no
shipping gives point = no

---

Hikashop user points payment plugin configuration -
Specific config section-
mode = Hikasho_user_points
rates = 1points=.01 GBP£
tax - default tax category
-
-
-
shipping = no
partial payment= yes
maximum (percent)= 100%
minimum (percent)-
Minimum (value) -
Give back points on cancellation =yes
Use virtual coupons = yes

---

User points -mass action configured as follows:
Date=user
trigger=after a user is created
action=update the value
user_point INT 200

order status in screenshot

Thank you, I have made that change. Here are the screenshots

I'm not sure what you need, except the order status which I have attached here.

When the order is paid, the invoice is generated and the system marks as confirmed.

I am currently manually editing the customer's points to the correct amount when an order has been created, so what is showing in my admin section will not be what the system is giving.

Ok, I think I've found it.

I've gone through and made a test order (including paying) and checked the admin area at every stage.
The correct points were removed when the order was confirmed,
but the new points were not added .

Upon changing the status to "processing" the points went weird - giving 199.
So, I guess I should not use any other other status?

However, the new point for purchasing was not added to the account - so there is still something wrong with my set up. I've added screenshots of the front-end and back-end of the order process.

update. my orders today seem to be calculating, so I would like to monitor for a while and see if the status change is what caused the problem.
I'll report back again tomorrow.
thanks

Thank you very much!

Do you recommend that in the 'valid order status' I include all of the following- Confirmed, processing, despatched - or will this cause more issues?

Thank you.
Should I use a comma -
i.e
confirmed, despatched, processing
or
confirmed despatched processing
Thanks.

Thank you very much for your help!

...and yes, I will

So sorry, something is still not correct.

I have put the valid order status as
confirmed,shipped,processing

The customer's points have been taken away at confirmed.

But, no new points have been added. They remain at 0.

Hi,
yes, having checked, these are the namekeys

I think I may have found where the problem lies

1 order overnight did not add any points to the existing total. Customer paid with PayPal, did not use any points
1 order overnight removed used points, did not add any. Customer paid by PayPal.
(these use the HikaShop Paypal payment plugin)

1 order overnight removed used points, and added - this customer paid by credit/debit card - using the HikaShop PayPal Pro payment plugin

The status of all three orders is confirmed.
Invoice numbers for all have been generated.

I apologise, I did not realise that you wanted this information from the database, that was not made clear.
I did look at the "order_payment_params" - of course this serialised information means nothing to me. I could not see anything to indicate why they are not on the user's account.

Here is information from the database from two orders - the first which worked correctly, the second which did not. Both orders are still at 'confirmed' as I don't feel that I can change them to 'shipped' as it will probably change them again.

Correctly added- the account shows 42 (order id 725)

O:8:"stdClass":1:{s:10:"userpoints";O:8:"stdClass":4:{s:10:"use_points";i:200;s:11:"earn_points";a:1:{s:2:"hk";d:42;}s:8:"use_mode";s:2:"hk";s:9:"give_back";b:1;}}

(payment id - 5)

incorrectly added- the account shows 0 (order id 822)

O:8:"stdClass":1:{s:10:"userpoints";O:8:"stdClass":4:{s:10:"use_points";i:200;s:11:"earn_points";a:1:{s:2:"hk";d:4;}s:8:"use_mode";s:2:"hk";s:9:"give_back";b:1;}}

(payment id - 1)

both have a status of confirmed

Now, the only thing here that I can see as different is what I assume are the number of points. This does not show why those points are not on the user's account.


I agree, there must be something incorrect with either my status or perhaps payment method. As I explained, I have noticed when the payment used the PayPal pro plugin (entering card details), it has appeared to have worked. When the payment used the standard Paypal plugin it does not. That may be a co-incidence of course.

Here is the screenshot of my status namekeys, and my plugin after you advised me regarding the commas and spaces. I have also included the shown user points in the admin are for the above examples.

If you still require more information, I will gladly supply it, just ask.

I realise that it must be frustrating for you when it is no doubt a problem caused by me. However, it is far more frustrating for me, as I cannot see what I have done incorrectly

.