Virtual or Physical voucher option

I want to create a product that can be either an email voucher (and I control the text of the email) or physically posted. I want this to be the same voucher with the same price.

How to I use characteristics / variants to do that? (I'm using Business version)

Hello,

Using Characteristics / Variants can be a solution, but if you are using the business version and that there's no differences between the virtual and physical version, then the best solution will be to directly use custom item fields :
www.hikashop.com/support/documentation/1...orm.html#description

I don't understand how you'd use custom fields to do that.

I basically want the customer to choose whether to receive their voucher by email or through the post. If they choose email, a specific automatic email is sent otherwise that postal option is recorded on the order form.

Thanks.

It might be easier (and maybe even clearer for the user?) to have two categories of products - one delivered by email and one by post. The two related products could always use the related products feature.

If I go this way ... Is there a way for the system to create a PDF voucher with preset text and add the customer name to the pdf or can it send a plain automatic email in response to virtual product purchases with their name as the name field.