Issue with backend update

  • Posts: 128
  • Thank you received: 1
7 years 1 month ago #279935

-- url of the page with the problem -- : www.jetshop24.net
-- HikaShop version -- : 3.2
-- Joomla version -- : 3.8
-- Error-message(debug-mod must be tuned on) -- : Error

Invalid extension update

Hi dear team,

I found an update in my Joomla administration. This is how it looks like:

HikaShop Business - We did not find a licence attached to your website https://www.
Administrator Component 3.0.1 3.2.0 N/A Update www.hikashop.com/component/updateme/upda...v/file-extension.xml
www.hikashop.com

It says: We did not find a license attached. Well I have a license as you can see with my type of account.

When clicking to update this it results in an error:

Error

Invalid extension update

Thanks for your help

Kind regards

Thomas

Last edit: 7 years 1 month ago by thomasf.

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7 years 1 month ago #279943

Hi,

Based on your update link, it looks like you're trying to update the website i-arose.org for which you don't have any subscription.
The auto update of Joomla will only work with the websites listed in the menu My account>My subscriptions and that website isn't there for your user account.
In that case, you need to either purchase a subscription for that website or manually run the updates each time, or purchase an unlimited subscription: www.hikashop.com/extensions/hika-essential.html?product_id=201

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