No cart when logging in after selecting product

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7 years 1 month ago #280654

-- HikaShop version -- : 3.2
-- Joomla version -- : 3.8

Hi,
when I log in as customer and then select a product, the checkout works and shows fine as on image one.
Yet
When I select the same product when not logged in and proceed to check out, I will be asked to register or log in. All good. When logging in, the checkout shows incomplete as on image 2. No cart on the right side, no points to earn and so on...
Thanks for your help
Regards
Thomas



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7 years 1 month ago #280678

Hi,

Can you provide a link to the shop and instructions to reproduce the issue ?

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7 years 1 month ago #280696

Hi, the shop can be reached under www.jetshop24.net

Select an item um der Superstore, click 'add to cart' than proceed to checkout, register or log in (you have a test login from time before), then login and you will see the missing issue like 'points to earn missing

Regards

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7 years 1 month ago #280707

Hi,

I tried to create an account but never got the activation email and I tried two test accounts you had provided before but they didn't work. So I couldn't look into it.
Please provide a test user account so that we can move forward.

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7 years 1 month ago #280757

Hi Nicolas,
I don't know why your account was on status 'blocked' , but I activated it now.
You can proceed.
Thanks a lot
Regards
Thomas

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7 years 1 month ago #280784

Hi,

Well, I don't see the issue when I try to reproduce:
monosnap.com/file/DJpANocBBtvjQ2TCymTIthAkj5IGaB
Could you provide precise instructions so that we can see the issue ? Maybe it's because we're not using the same user account, or the same product ?

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7 years 1 month ago #280824

Hi,
go to the Jetshop24 Superstore on the homepage, and then go to Womens Clothes and Accessories, choose any product there.
After choosing the color, click add to cart.
Then in the pop up select proceed to checkout.
Than log in.
The screenshot here shows, that in my case there is no cart on the right hand side, and worse, no points to earn, just the points balance.
Kind regards
Thomas

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7 years 1 month ago #280830

Hi,

For the points issue, it looks like a refresh issue. Try changing the "checkout legacy" setting of the HikaShop configuration in order to use the new checkout and that should help.

For the module, that's because you're in a menu item where that module is not displayed.
In the HikaShop configuration, use the "force menu on checkout" setting to select a menu item of the type HikaShop which has that module displayed (in the menu assignment setting of the module) and the module will then always display on the checkout regardless from where you're accessing the checkout.

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7 years 1 month ago #280873

Hi Nicolas,
thanks and that seems to have worked. Yet a new problem occurred.
As seen on the screen shot, it shows on the top right hand side that the item was added, but no cart appears on the right hand side and no option, like in legacy mode, to proceed to check out or continue shopping. So now there is no prompt to log in or proceed to check out. The top right hand side message disappears after 5 seconds and thats it.
Thanks and regards
Thomas

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7 years 1 month ago #280883

Hello,

There is no "missing" cart for what I can see.
There is no cart module configured or display in the position you're pointing.
So if there is no module, they can't be any cart.

Now, if you take a look at your documentation or blog article ; you'll see that you can configure a plugin for the cart notification.
Thus you could change the way it's display, etc

www.hikashop.com/home/blog/367-hikashop-3-0-out.html#cart
www.hikashop.com/home/blog/357-hikashop-3-0-beta.html

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
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7 years 1 month ago #280957

I will try that, and thank you!

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