Checkout guest information

-- HikaShop version -- : HikaShop Business 3.2.1 [1710201818]

Hi,

As per Jerome advise i am creating new topic.

We are using new checkout with new guest information feature. Registration is disabled. Only guest checkout is possible. Checkout workflow is like this: 1 Cart -> 2 Cart, Login -> 3 Cartstatus, Shipping, Fields, 4 Cartstatus, Status,Payment -> 5 End

Now the issue.

I have 2 shipping methods. One is restricted to one country (Lithuania, postage price is FREE) and other is restriced to shipping zone ( in this zone i have 51 countries, postage price 4.99 eur. ).
On checkout step 2 after entering guest information (email & address), pressing MAIN button next will get you to next step which is 3. All fine here!
However after changing address country (to one of those 52 countries with shipping price 4.99 eur.) you need to press MAIN next button twice. On first press it saves/close guest information and after clicking next button again you go to next step. Can this new feature be improved so you wont need to press next button twice if address country is modified??

I also noticed that shipping price is changed after guest information is submited. Trying to change guest information would change shipping price back to it was. Its kinda strange and could lead to misunderstandings...

Thanks

Hi,

It is kinda hard to explain the issue. Anyway I have made a quick video so you should see what I am talking about. Also there is no address block because we use new guest feature with ask address on registration Enabled.

Hi Philip,

Zone "Rest of the world" is configured like this.

Created new shipping zone and added all countries we ship except Lithuania. Screenshot attached.
Created 4 shipping methods. 3 of them are restricted to country Lithuania and shipping price is 0.00 eur.
And 1 of them is restricted to "Rest of the word" shipping zone. Shipping price is 4.99 eur.

We have geo plugin enabled and it works fine now. As I do connect from Lithuania guest address country is set automatically to Lithuania.
After entering all guest address information, clicking on next, goes to next step with those 3 shipping methods selected. All fine here.
If address country has been changed to any other country, clicking on next, first will save address (same as you would click save button), shipping price gets updated in cart block and I need to click again next button to go to next step.

As example if you would try to do guest checkout. Your country would be set automatically to France. Clicking next would get you to next checkout step. But if you would select country Lithuania you would have to click next button twice to get to next step. I have done some test with different IP's....

1. The idea is to have less distraction on checkout as possible and I would like to remove that "save" button. However if I remove it and user changes country he will need to click next button twice which is not good...That's why I ask if there is a way to improve it and have only one click despite country has been changed or not?

2. As you can see from video after changing country and saving guest address. Shipping price is updated to 4.99 eur. But if you try to change guest address, shipping price goes back to previous state/selection 0.00 eur. and country is preselected from shipping zone "rest of the word" so shipping price still should be 4.99 eur and not be changed. I think guest address should be submitted only when you click save, next buttons and not when you try to change it. Now it can lead to misunderstanding for user....


If you want to have same behavior as I do please do this:

Configure checkout workflow as per my video.
Set ask address on registration to "Yes".
Enable geo plugin.
Create one shipping method and restrict it to France. Set shipping price to 1.99 eur.
Create second shipping method and restrict it to Germany (as example). Set shipping price to 3.99 eur.
Go to checkout and fill guest address but do not change country, click next and you will go to next checkout step.
Go back and change country to Germany and you will have to click twice next button. On first click it will save and on second click you will go to next checkout step.
Now go back again and click change guest information. You will see that country you have is Germany but shipping price in cart block is 1.99 eur. Shouldn't it be 3.99 eur? If you click save/next button guest address will be saved and shipping price will be updated to 3.99 as it should be...

Kind Regards

Hi,

1. Thats true but as for my point 2 i still think when you click change guest information it shouldn't update cart block. It should update only after you click save/next. If you have some shipping restrictions This would show correct shipping price always.

2. Trying to add address block and allow to have different billing address. However after changing or creating new one it will also update guest information address. How can i have different biling address with new guest information?

Kind Regards

Hi,

1. Thanks for clarification.

2. I mean that after billing address is changed or new created guest information is also changed to same address. Those there is no way to have different billing address then shipping.

Thanks

Hi,

In checkout we have:

Shipping address and Billing address. Changing billing address, creating new billing address will also update shipping address. So question is same. How we can have different Billing address then shipping??

How this question can not be understandable??
If you have issues with English then please let someone else answer it.

Thanks

Hi,

First, it was not insult. Second, i still think that i am talking with my self. At least i got your attention now....

As this all topic is all about. ABOUT new guest address: Copy past from hikashop 3.2.0 changelog "The guest checkout system now displays the email address the user has entered and has a new button in order to allow the customer to change his information."

Take a look at this:

Hello,

Should it be like that? If yes, then how can i have different billing address with new guest address?

Hi,

It took a week to receive proper replay. Thanks Mohamed.

If you could add this to your TODO list for future improvements it would be good.

Have a great day