Need help ASAP

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  • Hikashop Business
7 years 3 weeks ago #281587

-- HikaShop version -- : 3.2.1
-- Joomla version -- : 3.8.1.
-- PHP version -- : 7
-- Browser(s) name and version -- : Firefox 56.0.2
-- Error-message(debug-mod must be tuned on) -- : The HikaShop user synchronization plugin has been either removed or disabled from the website. It is a critical part of HikaShop and should not be disabled if you're using HikaShop on your website.Please enable that plugin via the Joomla plugins manager and then logout/login from the backend.

Hi I keep getting this message on me screen can any one please help me:_ The HikaShop user synchronization plugin has been either removed or disabled from the website. It is a critical part of HikaShop and should not be disabled if you're using HikaShop on your website.Please enable that plugin via the Joomla plugins manager and then logout/login from the backend.

Thanks
J

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  • MODERATOR
7 years 3 weeks ago #281589

Hello,

As the message explains, the plugin "HikaShop user synchronization" has been unpublished (or removed) and you have to re-publish it (via Joomla plugin manager) or re-install it (by just updating/installing HikaShop package).

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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  • Posts: 79
  • Thank you received: 2
  • Hikashop Business
7 years 3 weeks ago #281810

Hi Jerome

I have searched in the joomla plugin`s for the (HikaShop user synchronization) and i can not find it i have reinstalled the program twice and it is still not there can you help me out please...

Thanks

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  • MODERATOR
7 years 3 weeks ago #281818

Hi,

HikaShop installs it automatically and activates it automatically each time you install the HikaShop install package.
So if you don't see it, it means that HikaShop wasn't able to install it, probably because the permissions of the folder plugins/system/ or plugins/system/hikashopuser/ don't allow HikaShop/Joomla/your website to write files and/or folders there.
Please fix the permissions and install again HikaShop and it will add it.

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  • Posts: 79
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  • Hikashop Business
7 years 3 weeks ago #281943

Hi Nicolas

I have done that and it still dose not work - i am at my wits end can someone please help me with my problem.

If some one could help me please PM me.

Thanks
John

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  • Posts: 26158
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  • MODERATOR
7 years 3 weeks ago #281950

Hello,

Can you please check in your Joomla plugin that the "HikaShop user" system plugin is installed and publish ?

Regards,

Please note that we do not use PM for support ; it do not provide us the required features to provide efficient support.

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

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