Watchfully update

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6 years 11 months ago #283982

-- url of the page with the problem -- : www.hikashop.com
-- HikaShop version -- : 3.2.1
-- Joomla version -- : 3.8.2

hello a 10 sites with hikashop (free and pro version) and use watchfull.li to ckeck it and update
but its not compatible .... can you do something ?
regards

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6 years 11 months ago #283983

Hi,

I remember P-A from watchfully made even a specific integration plugin for HikaShop so I'm surprised you're saying that.
extensions.joomla.org/extension/hikashop...es-app-for-watchful/
What do you think it is not compatible ? Could you provide more details ?

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6 years 11 months ago #284037

when i try to update hikashop that say package isn't good
i am trying to contact watch support but ...
"Unfortunately we don't have support for that extension, if Hikashop developers are interested, they can contact us and we can provide them details how to get it working from watchful also.
They need to contact us using this form: watchful.li/contact "

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6 years 11 months ago #284038

Hi,

Thanks. I've sent a contact request there.
We'll see what they say.

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6 years 10 months ago #285676

Hi,

Support for HikaShop has been added. It should work with HikaShop starting with the 3.2.2.

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6 years 10 months ago #285783

very good !

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2 years 4 months ago #342904

Hello,

Can you share what exactly you did to integrate hikashop with watchful? When I go to watchful, I don't see Hikashop as option to add license keys. I have watchful installed on all my hikashop sites but never get alerted when a new update is available. Thnx

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2 years 4 months ago #342909

Hi,

There are no license keys for HikaShop.
Also, your subscription is expired for HikaShop.
Updates will only be available if your subscription to HikaShop is valid.
So you need to renew your subscription to HikaShop and it should work automatically.
You can do that via the menu My account>My subscriptions on our website.

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2 years 4 months ago #342929

Thanks for response Nicolas. So does Hikashop still integrate with watchful? I get emailed/alerted when new versions for other extensions are needed to be updated. I don't necessarily have/want to update Hikashop via watchful but would be nice to get alert within watchful about hikashop new versions. I understand my subscription has expired and will renew. Thanks for your help

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2 years 4 months ago #342931

Hi,

The integration between HikaShop and Watchfully is inside Watchfully.
As I don't work for Watchful, I can't confirm the state of the situation.
However, no one told us that the integration between HikaShop and Watchfully didn't work anymore, so I can only assume it is still working.
So if you have trouble with the HikaShop updates, I would recommend you check directly with Watchful on what is the status.
But maybe the fact that the subscription is expired for HikaShop, might be linked to you not being notified of the new versions ?

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2 years 4 months ago #342936

Thanks Nicolas. I haven't been alerted by watchful for the past few versions of hikashop so I don't think it's related to subscription at all. Will reach out to Watchful and see if maybe I have hikashop alerts blocked somehow. Thanks again.

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