Anti-bot Validation - Unknown error

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6 years 8 months ago #288748

-- url of the page with the problem -- : www.irlendyslexia.com/
-- HikaShop version -- : 3.3.0
-- Joomla version -- : 3.8.5
-- PHP version -- : 7.0.27
-- Browser(s) name and version -- : Chrome, Firefox

Hello,

After the Hikashop update the form ReCaptcha on the contact page show error 'Anti-bot Validation - Unknown error'. If I deactivate Hikashop ReCaptcha v2 the contact form ReCaptcha works as it should.

For the moment I have had to disable the Hikashop ReCaptcha v2 so the contact form can work.

Thank you
Kind regards
Lene

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6 years 8 months ago #288772

Mmm. I don't see why it would change anything for the recaptcha plugin.
Could you provide us a way to reproduce the issue on your website (or a copy of it) so that we could have a look ?

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6 years 8 months ago #288813

Hi Nicolas,

I have attached an image of the error message that shows when the Hikashop ReCaptcha v2 is activated. I can provide you with a login so you can login and activate to test.

Regards
Lene

Attachments:

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6 years 8 months ago #288815

Hello,

Please edit the ReCaptcha plugin setting (in Joomla plugin manager) and just deactivate the "use in contact form".
For the rest ; we would need elements that Nicolas asked previously.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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6 years 8 months ago #289012

Hi Jerome,

Can you please be a bit more specific on they copy that you need? As mentioned, I can provide you with a login and you will be able to see the error when you activate the plugin.

Regards
Lene

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6 years 8 months ago #289019

Hello Lene,

As Nicolas said, we'll just need step by step instructions so that we can reproduce it on your website and also on our end, thank you.

Best regards,
Mohamed Thelji.

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6 years 8 months ago #289087

Hi Mohamed,

I set the 'use in contact form' to 'NO' and it is now working. I was checking the other Re-Captcha where there was not options for any settings. It must have changed with the last update.

Cheers
Regards
Lene

Last edit: 6 years 8 months ago by lt635.

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6 years 8 months ago #289094

Hello Lene,

Thank you for your feedback !

Best regards,
Mohamed Thelji.

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