No updates possible with Joomla update system

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6 years 8 months ago #289040

-- url of the page with the problem -- : www.klopeinersee.shop
-- HikaShop version -- : 3.3.0
-- Joomla version -- : 3.8.5
-- PHP version -- : 7

Hi,

I have this problem since from the beginning of using Hikashop / Serial / Market (more than 1 year, now its is time to get help).

I cannot use the Joomla Extensions update system for Hika products.

When searching for updates:

Update: Could not open update site #164 "Hikashop", URL: www.hikashop.com/component/updateme/upda...0/file-extension.xml
Update: Could not open update site #165 "Hikamarket", URL: www.hikashop.com/component/updateme/upda...0/file-extension.xml


What might be the problem?
Other extensions updates work, the "Update sites" are active in Joomla.

Thanks

Last edit: 6 years 8 months ago by Jerome. Reason: remove personal data

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6 years 8 months ago #289046

Hi,

I'm not sure. Your links do work fine, your subcription is fine, and no one else had an issue with that.
So I'm inclined to think that something is blocking the connections.
Maybe your hosting has a firewall which, for some reason, blocks the IP address of our server.I would recommend checking with your hosting support. Give them the error message you have with the full link and tell them that the link works fine but your server is not able to call it and that you suspect some kind of firewall blocking it.

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