Admin is receiving order creation email but not getting payment confirm mail

-- HikaShop version -- : business 3.0.0
-- Joomla version -- : 3.6.4

Hi, our ecommerce shop is user can receiving both order created and order confirmation email, but admin can only receive order creation email, order confirmation email unable to receive. please advice which part is affecting this part? we did not touch anything on email configure and order status.

Hi there. Thanks for the reply.

The weird thing is, the payment plugin that we developed acknowledges the payment signal and update the status of the order from pending to confirmed inside the database. Its just the hikashop email on the status notification change is not received.

The payment notification email address is filled in. the same value as the Order creation email field value. Thats why we find it weird why the order created email is received but not the payment notification one.

Hi, Thanks for the explanation

Seems like we missed this function, can please share with us how this should be done or do you have a guideline or documentation for this part?

I got that function in modifyOrder my iPay88 plugin but its triggering 2 times.

So can you share how can i trigger "Order administrator notification" email template of hikashop ?

So the thing is should i need to put that bellow code inside onPaymentNotification function so code will be like:

function onPaymentNotification(&$statuses)
{
.......
.......
.......
$orderClass = hikashop_get('class.order');
$mail = $orderClass->loadNotification((int)$order_id, 'order_admin_notification');
$mailClass = hikashop_get('class.mail');
$mailClass->sendMail($mail);
$this->modifyOrder($order_id, $order_status, $history, false);
}

and that will gives payment confirm mail ?

Thanks

Hello,

You'll have to add it through your payment plugin code where the payment method will confirm your order.

Note that creating a custom plugin and using that trigger will probably also do the job : onAfterOrderConfirm(&$order,&$methods,$method_id)

For more information about Hikashop triggers :
www.hikashop.com/support/documentation/6...#onAfterOrderConfirm

Thanks,

I have patch code given by you but that's not work

I did not not getting payment confirm mail. Please check given code bellow which i have place in , I have used Ipay88 payment plugin

as well as i have tried it on : onPaymentNotification within Ipay88 payment plugin

function onAfterOrderConfirm(&$order, &$methods, $method_id) 
{
		parent::onAfterOrderConfirm($order, $methods, $method_id);
	        ....
                ....
                ....
                $orderClass = hikashop_get('class.order');
                $mail = $orderClass->loadNotification((int)$order_id, 'order_admin_notification');
                $mailClass = hikashop_get('class.mail');
                $mailClass->sendMail($mail);
                $this->modifyOrder($order_id, $order_status, $history, false);
                
                $vars['Amount'] = number_format((float)$vars['Amount'], 2, '.', '');
		$vars['Signature'] = $this->_getIPay88_signature($this->payment_params->merchant_key.$vars['MerchantCode'].$vars['RefNo'].str_replace('.','',$vars['Amount']).$vars['Currency']);
	
		$query_url 		= 'https://www.mobile88.com/epayment/entry.asp';
		$this->payment_params->url = $query_url; 
                $this->vars = $vars;
		return $this->showPage('end');
	}

So my edited code is now given bellow:

Please have look and let me know that will work OR can you give me reference how can i get variables $order_id, $order_status, $history before that code.


function onAfterOrderConfirm(&$order, &$methods, $method_id)
{
........
.........
.........
// Edited
$order_id = $order->order_id;
$order_status = $order->order_status;

$config =& hikashop_config();
if($config->get('order_confirmed_status','confirmed') == $order_status){
$history->notified = 1;
}

$orderClass = hikashop_get('class.order');
$mail = $orderClass->loadNotification((int)$order_id, 'order_admin_notification');
$mailClass = hikashop_get('class.mail');
$mailClass->sendMail($mail);
// Edited
........
.........
.........
}

OR Can you give code sample please to make this work for to get payment confirm email to admin please ?

Hi,

As i have placed the code in both function onAfterOrderConfirm and onPaymentNotification to debug it but it is not working.

So can you let me know the possible way to debug it ? because i have used Ipay88 plugin and every time i need to Pay when i made real payment ?

Can you please give updated code which send "order admin notification" trigger and one thing i need to ask is how can i debug it without made real Payment ?

As i have checked in pay pal plugin too but its not working. So can you please share updated function that trigger "payment confirm mail " to get payment confirm mail to admin ?

Hello,

how can i debug it without made real Payment ?

$orderClass = hikashop_get('class.order');
$mail = $orderClass->loadNotification((int)$order_id, 'order_admin_notification');
$mail->bcc_email = 'YOUR_ADMIN_EMAIL';
$mailClass = hikashop_get('class.mail');
$mailClass->sendMail($mail);