Missing user points and discount from order administrator notification mail

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6 years 5 months ago #293735

-- url of the page with the problem -- : www.vitaking.ro
-- HikaShop version -- : 3.4.0
-- Joomla version -- : 3.8.8
-- PHP version -- : 7.1
-- Browser(s) name and version -- : Firefox (doesn't matter)
-- Error-message(debug-mod must be tuned on) -- : No error message

After upgrade from 3.3 to 3.4 there are no information displayed in the order administrator notification mail regarding the used points and the obtained discount. I couldn't find any option for this in the settings of the plugin. Also, I have deleted the customization of the email, so right now we are using the default from 3.4. , still no information about wether the customer used some points and obtained a discount or not. We need to check the admin page to have this information, but this could lead to errors, so we need this as before the upgrade. Please help.

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6 years 5 months ago #293738

Hi,

Nothing changed regarding that between the 3.3 and the 3.4
If you don't get the points discount rows there then you should have the same display with both version and it means that the points have not been used or the way the user points plugins have been configured.
For example, if you've deactivated the option "Use virtual coupons" of the user points payment plugin, then the points won't display there as the payment method will display as a normal payment method.

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