Issues with PayPal payment

Hi,

If the orders status is not changed to "confirmed" after the payment, then it means that HikaShop doesn't receives the payment notification from PayPal.
This can happen for a lot of reasons.
Please follow this documentation to find the issue:
www.hikashop.com/support/documentation/i...or.html#notification

Hi,

Yes, turn on the debug setting of the plugin, do a payment and look at the payment log file, as explained in the link I gave.

Hi,

Support is to handle and fix bugs when you report any and answer your questions on how to use or setup HikaShop. It's not about fixing the way your website is configured or setting it up for you.
Here, it is not a bug. The PayPal plugin doesn't receive the payment notification from PayPal. It's either an issue with how you setup the plugin or your website or your server.
The procedure explained in the link I gave allows you to check the most common things that it could be, or tell you how to get the necessary logs so that we can tell you what is the problem. Note that if we had to do it for you, you would have to provide:
- a link to the shop
- detailed instructions to be able to reproduce the issue (make a payment through PayPal without using our own money)
- provide access to the backend to check payment log file
- provide access to the SSH / cpanel (or whatever method) to get access to the access log of your server.
It would be faster and easier if you would do that yourself. It's just about making a test payment and providing the logs.
Then, we can analyse them and tell you our conclusions on the issue. I didn't ask you to fix the problem yourself.

Hello,

I process some tests and so far, it seems that for a reason or another your payment status is pending... So from this it's normal that your order don't mute to Confirmed and that you don't have email notification.

Now the point is to understand why Paypal respond with a pending payment status... The response is in our Paypal documentation the Enable authorization mode option is set to yes, and so your order awaiting a manual validation on your Paypal merchant account, everything is normal.

Hope this will help you.

Regards

Hello,

Just to be sure that everything is clear, if you set the "Enable authorization mode" to No, your orders will be automatically confirmed by Paypal and so in your HikaShop Webshop as well, and so in our mind this will solve your issue.

Regards