Plus d'emails reçus

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  • Hikashop Business
6 years 2 months ago #297210

-- url of the page with the problem -- : www.tonykart-france.fr/
-- HikaShop version -- : 3.5.1
-- Joomla version -- : 3.8.11
-- PHP version -- : 7.2.7
-- Browser(s) name and version -- : Firefox 61.0.2

Bonsoir,
Depuis quelques temps, on ne reçoit plus d'emails lors des commandes, que ce soit à l'administrateur et au client. Pas d'emails à l'administrateur lors de la création d'un compte.
Aucune modification n'a été apportée à la configuration des emails dans Hikashop.
Seuls Joomla et les composants ont été mis à jour.
Je n'ai pas trouvé de solution dans le forum.
Merci pour votre aide

Last edit: 6 years 2 months ago by chlyroju.

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6 years 2 months ago #297213

Bonjour,

Consulter ce message vous aidera probablement à résoudre votre problème :

If you already made sure that every emails was correctly published via "Hikashop->System->Emails", note that Hikashop uses the standard joomla email sending functions. If you have a problem only on ONE email, it means that the problem is the content of the email.
What you should try also is to send an email via the interface in sales when changing an order information. Does that work ? If yes, then, the problem is really the content of the order creation notification.
It could also be that your hosting company doesn't allow you to send more than one email per thread and at the end of the checkout, two emails are sent (1 to the customer and 1 to the vendor). So you might want to check on that with your hosting company.

www.hikashop.com/forum/orders-management...p-emails.html#249452

Bien cordialement,
Mohamed Thelji.

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  • Posts: 181
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  • Hikashop Business
6 years 2 months ago #297483

Bonjour
Problème réglé : pb d'email chez l'hébergeur
Merci

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