order is created without purchasing it

  • Posts: 103
  • Thank you received: 5
5 years 10 months ago #302958

-- HikaShop version -- : 4.0.2
-- Joomla version -- : 3.9.2
-- PHP version -- : 7.2

hi.
i'm testing the normal paypal plugin in the sandbox mode. i setup the box as you see in the screenshot.



now when i click on my checkout button in hikashop to proceed the cart and the next screen shows me that i get redirected, as a buyer, I immediately receive an order confirmation as email.
the thing is, the mail is send out to the buyer before he has made the purchase on paypal. this is not correct. the buyer should not receive an order confirmation until he has successfully completed the payment process at paypal.

what can i do to solve this?

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 82868
  • Thank you received: 13376
  • MODERATOR
5 years 10 months ago #302963

Hi,

It is not an order confirmation email the customer receives. It is an order creation email that the customer receives after the order is created, before it is paid. And the order confirmation is sent after the order is paid. There are two emails.
If you wish to deactivate the first one, you can disable it via the menu System>Emails.

Please Log in or Create an account to join the conversation.

  • Posts: 103
  • Thank you received: 5
5 years 10 months ago #302997

ok thx for clarify this.

but when i deactivate the "Order creation" email, will the system also create the order?

and about the order confirmation email, i do not see this under the mails?

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 82868
  • Thank you received: 13376
  • MODERATOR
5 years 10 months ago #303001

Hi,

The order will still be created yes. Just test and you'll see.
The order confirmation email is actually called "order status notification" as it is also used when you change the status of an order in the backend and check the checkbox to notify the customer.

The following user(s) said Thank You: n00bster

Please Log in or Create an account to join the conversation.

  • Posts: 103
  • Thank you received: 5
5 years 10 months ago #303057

ok i understand so far.
one more question: beside the Email template (root/media/com_hikashop/email-template), can i also modify the HTML versions with an code-editor and not in the browser? are there anywhere saved?

Attachments:
Last edit: 5 years 10 months ago by n00bster.

Please Log in or Create an account to join the conversation.

  • Posts: 82868
  • Thank you received: 13376
  • MODERATOR
5 years 9 months ago #303092

Hi,

Sure, you can find the files in media/com_hikashop/mai/
Note that it's better to first make a change in the HTML version via the interface and save, so that you modify the override file in that folder instead of modifying directly the original file so that you don't loose your changes when you update your HikaShop.

The following user(s) said Thank You: n00bster

Please Log in or Create an account to join the conversation.

Time to create page: 0.059 seconds
Powered by Kunena Forum