Wrong State name showing up on checkout

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5 years 4 months ago #309159

-- url of the page with the problem -- : www.beeswaxcandleshop.com/
-- HikaShop version -- : 4.2.0
-- Joomla version -- : 3.9.8
-- PHP version -- : 7.1.30

For the past year some of our customers have complained that "Baker Island" keeps showing up during checkout and they cannot change it.

Any ideas on how to fix??

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5 years 4 months ago #309160

Hi,

Really... customers "complaining"? :ohmy:

From en.wikipedia.org/wiki/Baker_Island :

For statistical purposes, Baker is grouped with the United States Minor Outlying Islands.

Which is where it's grouped under in HikaShop.

Anyway, in HikaShop it's a "zone" and, as with all of them, you can unpublish/edit/regroup it in the backend.
www.hikashop.com/support/documentation/1...op-zone-listing.html
www.hikashop.com/support/documentation/1...ashop-zone-form.html


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5 years 4 months ago #309162

They were complaining because they could not change it and send in proper address and then process order - qanyway I will try working on the zone.part.

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5 years 4 months ago #309161

Hi,

What do you mean by "they can't change it" ?
Are you able to reproduce the issue ?
I looked at your checkout and I see baker island when I select the country "united states minor outlying islands" there.
If you don't want it, then you can remove it from the "sub zones" listing of that country via the System>Zones menu in the HikaShop backend.

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