error in displaying products and categories in hikashop backend - FIXED

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romduf
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Posts: 19
Thank you received: 3

4 years 10 months ago #314774

-- HikaShop version -- : 4.2.2
-- Joomla version -- : 3.9.14
-- PHP version -- : 7.3.13
-- Browser(s) name and version -- : all

Hello everybody

I recently made a big update on my website, and i now have a strange behaviour on the backend (in administration) : when clicking on a product, a category, a shipping mode, a paiement mode and a few more items... i have a strange output (no matter what browser i use) :

It looks like the icons and many more things are missing !

I tried to understand what is happening. When i open the console i can see that the "beginning" of the html file is missing
Instead of starting with a "normal page" like this

it starts directly with

<nav class="hk-navbar hk-navbar-default">
	<div class="hk-container-fluid">
		<ul class="hk-nav hk-navbar-nav">
			<li class="hkdropdown"

here the picture :

so do you have an idea how to fix that ??

Thanks in advance and sorry for my english...

Roman

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Last edit: 4 years 10 months ago by romduf.

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nicolas
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Posts: 82867
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4 years 10 months ago #314798

Hi,

What you first need to do is this:
Activate the "error reporting" and "debug mode" settings of the Joomla configuration and access these pages again.
At the bottom of the page, you should see a fatal error message which will indicate where the problem comes from.
Please provide that error message so that we can better understand the situation and provide a solution.

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romduf
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Posts: 19
Thank you received: 3

4 years 10 months ago #314811

nicolas wrote: Hi,

What you first need to do is this:
Activate the "error reporting" and "debug mode" settings of the Joomla configuration and access these pages again.
At the bottom of the page, you should see a fatal error message which will indicate where the problem comes from.
Please provide that error message so that we can better understand the situation and provide a solution.

Thanks for your help ! I put "error reporting" to "maximum" value (?) and debug mode on.
here is what i get :

Fatal error: Switch statements may only contain one default clause in /var/www/vhosts/terredegraines.fr/httpdocs/components/com_jce/editor/libraries/classes/document.php on line 279

i get the same fatal error with the other pages...

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