ImageVillage wrote: no-one from Hikashop seems to wish to help resolve it at all.
That is just plain wrong. Nicolas has now said a few times that he needs backend AND FTP access in order to diagnose where the problem is coming from. Until you provide that access, he can't determine the cause, let alone advise you of the fix.
I would export some level of investigation and support of which we are getting none, it seems you just want to split hairs, in the long run this solves nothing for anyone. The point is, I have a problem and asked for help, your response is "yeah you have a problem!".
Wrong again, see above. Provide the requested access and you'll get all the support you need.
Thanks I am getting someone else to help and I will do my best to help the Hikashop community to understand and attemt to resolve the problem you clearly feel you don't need to help with!
Wrong again, he's offered a few times to resolve this issue, but can't due to not having the required access.
Thanks for confirming what I already know!
Sorry, but nothing got confirmed