Can't change quantities

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4 years 5 months ago #319832

Hi,

The order can't be changed quantities, customers complain so they stop buying. Do you know how to fix it? Thank you a lot. See attachment.

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4 years 5 months ago #319834

Hi,

Wouldn't that be because you've activated the "ready only" setting of the "cart" view in the "checkout workflow" option, under the "Checkout" tab of the HikaShop configuration ?

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4 years 5 months ago #319886

Sorry I don't understand. See attachement. Also I can't get email alert after your reply.

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4 years 5 months ago #319891

Hello,

Note that we don't see your attachement, but on my side I will try to illustrate what Nicolas said, follow me step by step :
1. Go to Main HikaShop Configuration, from Components => HikaShop => Configuration
2. Click on Checkout tab, then have a look on Checkout Workflow part

alt


Hope this will help you to solve your issue.
Regards

Last edit: 4 years 5 months ago by Philip.

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4 years 5 months ago #319945


I don't have this, what can I do now? Also I don't receive emails when you guys reply me, how to fix it? Appreciate that.

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4 years 5 months ago #319949

Hi,

Ah I see, you're actually using the old checkout system from HikaShop 1.x and 2.x.
Go under the "Advanced" tab of the HikaShop configuration and turn off the "checkout legacy" setting.
That will switch you to the new checkout system and you'll see the same interface. And just changing that option might actually fix the problem.

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4 years 5 months ago #320027

There is no checkout legacy option.....

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4 years 5 months ago #320044

Hi,

Ah, you're using a really old version of HikaShop. That's why you don't have it.
Which version of HikaShop are you using ?
And which version of Joomla and PHP are you on ?
And could you provide a link to the shop ?

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4 years 5 months ago #320068

Hikashop version is 2.5, Joomla is 3.9.8, PHP is 7.0.33
The link is facianohair.com.tw/%E7%B7%9A%E4%B8%8A%E8%A8%82%E8%B3%BC.html

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4 years 5 months ago #320073

Hi,

I don't see what it could be.
I would recommend updating your HikaShop and turning off that "checkout legacy" setting after you do.
It should definitely fix the problem.

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