Problem with Paypal IPNs

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  • Hikaserial Standard Hikashop Business Hikashop Essential
4 years 2 months ago #323879

-- HikaShop version -- : 4.3.0

Hi there,

We recently received a warning message from Paypal saying:
==================
Please check your server that handles PayPal Instant Payment Notifications (IPN). IPNs sent to the following URL(s) failed:
xxxxxxx.com/index.php?option=com_virtuemart

If you don't recognise this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information. If this problem continues, IPNs may be disabled for your account.
=========================

Clearly this is a legacy URL from our previous Virtuemart shop which has not been online for some time. We removed the URL and set Paypal to 'Do not receive IPN messages (Disabled)' - This is the only option if you don't have a URL. When I've built other shops using Hikashop, I've never had to enable IPNs at the Paypal side.

However, now in our current Hikashop site, orders paid by Paypal are not confirming when payment is made.

I'm sure this is some error at Paypal, do you think we need to ask them to reset something? Or is there anything I can do from the Hikashop side? I found this URL in one of your documentation pages: index.php?option=com_hikashop&ctrl=checkout&task=notify¬if_payment=paypal Could we use that to enable the IPNs with Paypal?

Many thanks for your help
Leila

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4 years 2 months ago #323882

Hi,

That would indicate that :
- a payment was made somehow with that VM IPN URL and then it failed as VM was not found.
- since HikaShop doesn't give such IPN URL to PayPal, but its own, I can only think that there is a problem with the setup of the merchant account were you can enter the IPN URL you want. So please check on that.
- If later you didn't get the orders confirmed, it could be because you deactivated the IPN in the merchant account. You do not it active so that PayPal can notify HikaShop when a payment is made.

And yes, you can enter the IPN URL of HikaShop to PayPal, but normally, it shouldn't be necessary as HikaShop already provides it to PayPal automatically unless you turned off the corresponding setting in the PayPal payment method. so you might want to check the settings of your PayPal payment method in HikaShop.

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  • Posts: 79
  • Thank you received: 9
  • Hikaserial Standard Hikashop Business Hikashop Essential
4 years 2 months ago #323931

Thanks for your help with that.

Actually, we did enter the VM IPN URL before we switched to Hikashop (because we had so many problems with virtuemart haha!). I think what has happened is that Paypal has switched off the notifications because of continually getting an error response.

For now, I will use the Hikashop IPN URL but I think we will need to contact Paypal to figure out how to get them to start sending responses again - we can't enable it as you have to enter a URL.

Anyway, I only wrote this response in case it helps someone else. Many thanks for your support.

The following user(s) said Thank You: nicolas

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