Currency and Amount Error

Hi,

We didn't do anything on your website and we don't have access to it.
So I'm not sure what you mean ?
Also, if you mean that the currency was changed automatically at some point, then it can only be because you configured the shop to do so, one way or the other. You're saying that "we made" that, but I don't see how that's possible.
If you want us to help you find out why that happened, we would be happy to help you if you can provide information on your currencies settings, and a screenshot of the order information (with personal information removed).

Hi,

What are the products in the order ? How are the products configured ? And how is the USD currency configured ?
And how can the customer switch the currency ?
Do you use the currency switcher module ?
We need more information on the situation to be able to understand the situation.
Maybe a backend access would be great to better understand the situation.

Regarding the emails alert, it probably was wrongfully rejected by your email server or moved to your spam folder.
Our server is sending notification emails normally here. I get an email notification for every post on the forum and I'm still getting them. So you need to check with your email address provider.

Hi,

Well, I don't see the problem.
You have enabled the "HikaShop currency switcher module" via the Joomla modules manager, and that module allows the customer to change his current currency.
Then, you've configured a price of 690TWD for the price of the product in that order.
And you've configured a rate of 0.032 in the USD currency.
And if you convert 690 TWD to USD with a rate of 0.032 you end up with 22.08 USD, which is exactly the amount of that order.

You say "But this order doesn't need to be switched, it's default as correct TWD". But if you have the currency switcher module activated, then the customer can change the currency himself. If you don't want customers to be able to change the currency for their purchase, then you need to deactivate that module.

You said "This time I can get the email notification. But last one no, even no in spam. It happend before too, can you fix it?". But I already told you that the problem doesn't come from us. If you have a problem to receive the email notifications from our forum, then the issue is with the provider of your email address. So you need to check with them.

You also said " And this webpage, when I click reply instead of quick reply for the attachments, all of the words I type disappear. Could you improve it?". We unfortunately cannot improve that. This forum uses the Kunena extension. So for such modifications, it would have to be done in the Kunena extension which we aren't developing.

Hi,

Ah ok, now I understand the issue you have.
The issue is that the payment becomes 22.08 TWD (or NTD) instead of 22.08 UDS or 690 TWD (or NTD).
Well, again, that's not a problem in HikaShop.
From what I can see, that issue is with the newebpay payment plugin you're using on your website.
HikaShop gives it an amount of 22.08 and a currency being USD, but it doesn't convert the amount and always uses the TWD (NTD) currency.
I actually didn't know this payment plugin existed.
I've found it online at www.newebpay.com/website/Page/content/download_api#2
So I downloaded it to check its PHP code and indeed, it doesn't take into account the currency of the order.
So the plugin should be modified to properly take into account the currency.
You'll have to contact newebpay's merchant support so that they can review the problem and provide a fix to the plugin to take into account the currency of the order.

Regarding Gmail and spam, Gmail uses the content of the email to decide if the email is a spam or not.
And a lot of spam email is to lure you into purchasing stuff online. So It's highly likely that gmail flagged some of the email notifications you should have gotten as spam because of the content of my message which contains text about purchasing stuff.
And the fact that you receive some of the notification emails confirms that it's not a problem with the setup of our email sending or you would receive no email at all.

Hi,

Well, there are only three things which can change the currency of the user:
- the HikaShop currency switcher, when the user changes the currency in the module
- the language to currency plugin: www.hikashop.com/marketplace/product/106...age-to-currency.html
I checked and it doesn't seem you have that plugin on your website
- the geolocation plugin. This plugin is only in the Business edition of HikaShop. As you're using the Essential edition, you're not supposed to have that plugin on your website. However, I can see you have it installed and even enabled. So I'm not sure why that would be the case. I would recommend disabling it. But even so, this plugin will only set the currency when you arrive on the website, not when you login. So I don't think it comes from that.

If you have able to reproduce the problem with the current currency being different than the one you configured in your backend, please provide precise step by step instructions so that we can reproduce the issue ourselves to investigate. I personally was not able to reproduce the problem.

Note that you still have the issue with the other currencies with your payment plugin. If someone selects another currency than TWD and the newebpay payment method, they will pay the wrong amount. So you might want to disable other currencies for the time being.