Can't purchase business version

  • Posts: 14
  • Thank you received: 0
3 years 11 months ago #326998

Hi! I tried to pay business version of Hikashop, but got an error message. From it I understood, that didn't fill in post code (however it didn't mark as necessary). Now I can't refill in again and pay. Order number D4S5Y4E52
. Recently I've tried to buy business version again and have got next message:
Error
{"message": "Wrong or missing parameters (see details).", "id": "e1437bb0372111eb8ec7ad3d5832ed92", "object": "error", "details": {"shipping": {"postcode": "You must provide a non-empty string."}}}

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
3 years 11 months ago #327015

Hi,

You need to go through the checkout again and there, you'll be able to edit your address where you'll be able to fill in your post code.
The error comes from our payment gateway which requires the post code to be filled to accept payments.

Please Log in or Create an account to join the conversation.

  • Posts: 14
  • Thank you received: 0
3 years 11 months ago #327038

Yes, I've already done it, but it doesn't work. I created new order and had an error again:
×
Error
{"message": "Wrong or missing parameters (see details).", "id": "aee745ae387311eb8ec9ad3d5832ed92", "object": "error", "details": {"shipping": {"postcode": "You must provide a non-empty string."}}}

Please Log in or Create an account to join the conversation.

  • Posts: 14
  • Thank you received: 0
3 years 11 months ago #327039

I've cancelled all orders and tried to buy again. I've done it, thank you.

Please Log in or Create an account to join the conversation.

  • Posts: 4747
  • Thank you received: 644
  • MODERATOR
3 years 11 months ago #327040

Hello,

You need to complete your shipping address with a postcode to be able to complete your order.
Regards

Last edit: 3 years 11 months ago by Philip.

Please Log in or Create an account to join the conversation.

Time to create page: 0.046 seconds
Powered by Kunena Forum