Error message, site does not work after installation of Hikashop business

-- HikaShop version -- : 4.4.0
-- Joomla version -- : 3.9.23
-- PHP version -- : 7.4.13
-- Browser(s) name and version -- : Chrome 87.0.4280.8
-- Error-message(debug-mod must be tuned on) -- : LAYOUT DEFAULT_TYPE_STANDARD NOT FOUND

I have upgraded the Hikashop starter verion which was up to date to the business version. I dragged the zip file to the installation upload box.

After the installation I get a message that all files are installed properly. When look at the preview of the site sometimes it works, but wehn I refresh I get this error message.

A restore from a previous backup with Akeeba does not work. The only thing that works is clear the entire public directory and copy file I backed up on my computer to the server.

I have tested on a local server, with the same result.

What goes wrong.

I have had two files. One with a zip extension and one with a gz extension. Result is the same.

I also send s support request, but did not get a reply that the mail was sent.

Jos

It is correct, I copied a backup to the website since I was not sure how long it would take to get an answer. There is no com_hikashop directory under html in the path you described. I checked the files on the server and the localhost installation.

Status now is following
- Front page looks OK.
- I can scoll down and have the report printed with the page as a zip document included
- The categories, products page are messed up I cannot scroll down.
- Also the settings for Hikashop is messed up, I included a picture


Now I am very curious what caused this. Thanks for your support. Jos

Thanks Nicolas, this seems to work. Followed your instructions, renamed the directories and did a new install of the zip file. Fingers crossed it stays like this. Have a nice day Jos

I was to optimistic. Problem is that when you stay in your browser it seems to work. This is also why I installed it on the live server after testing it local. It seemed to work. Even when you close the chrome browser and open it again it works. As it there are files in cache. But i emptied the cache, that did not have an impact.

When you close the computer and open chrome same problem again, same error message. As you can see from the screenshot, the filter.php file is under the directory. I do see an error message "port closed before respons"Do not know what this means"

Since it does not make any difference if I test this on a server or local, I do get the same problems, I uploaded a version to the server that does work with the starter version of Hikashop. Further testing I will do local

Let me know what more info you need.

Jos

With the back end you mean the login for the administrator part of Joomla. Jos I first have to upload the not working files again, now I have the Hikashop business starter installed

Send you the requirred information via de contact us . At them moment I have the starter version of Hika working. You can add the business to see what happens. If I have to do that let me know. Jos

please try again. I checked with ftp, it worked

Yes I checked both of them and the information given is working. Thanks

Hello,

I started with Hikashop starter to see how it works. Everything was working great. Than I decided that I wanted to upgrade to Hikashop business, so I bought that. Tested on a local host, exact copy of the life site. Seemed to work. The minute I upgraded the life site with Hikashop business I got the error 500 message. Running on a local host it seems that when you keep the computer running it works. When you restart you also get the error message.

The live site is running with Hikashop starter, I do not want to keep it with the error message to long offline. The minute I upgrade to Hikashop business I get the errror message. I tried this morning again. This morning I used a backup of the present configuration on a local host. So that was a 100% copy of the live site. Installed Hikashop business and when I tried to ook at the frontend I got the error message. Do you have a local host where you can try. You can use a backup from Akeeba. let me know if this works for you.

Sorry I do not understand what you mean with the filter. Can you explain?

I sent you a share with two recordings. Size is too big to add as attachment

1st shows the website working with Hikastarter. Then I install Hikabusiness. Seems to work. Any other computer that tries to look at the site immediately sees the error message 500. With the computer I made the changes you have to reboot the computer. Sometimes this is not neccesary ( tested on localhost) when you wait long enough.

Second movie shows site with hikabusiness, but with error message. I restored the site to the working version with Hikastarter running a backup. I do waant it operational, not showing an error screen.

I have followed your instructions. Sent you a link, files are too big.
- report front and backend with Hikastarter
- report after I upgraded to business, both front and backend. Front does not show the reporting, also home button does not work
- I deactivated all Hikashop plugins. Homepage shows again. Categorie and productlisting not correct becasuse they refer to Hikashop
- tested also if changing to a default template made a difference, it did not

Some other background information
- I also tested starting with a business version of Hikahop. Then I imported the products I made before in Hikastarter. Added the same plugins, gave the same result.
- Tested this both on the life server and in a local host setting, no difference.

Looking forward to hear from you

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