back-end variants edit options didn't show

  • Posts: 4
  • Thank you received: 0
  • Hikashop Essential
3 years 6 months ago #332057

-- HikaShop version -- : 4.4.2
-- Joomla version -- : 3.9.26
-- PHP version -- : 7.3
-- Browser(s) name and version -- : Chrome

Hi Hikashop
We have been using hikashop for past several years and it's a powerful software indeed.

However, there is a problem appears after the recent update in both Joomla and Hikashop. The variants pages of each products didn't show the edit options after I click the products (see as attached image).


I did try different php versions and also on a clean joomla with hikashop platform, it appears the same blank. I would be able to edit variant products' quantity and other relevant info after solving the problem. I didn't find any similar problem in the forum, so, please advice how to fix it.

Thank you so much.

Regards

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
3 years 6 months ago #332059

Hi,

This looks like a javascript error.
Could you open the console of your browser (F12 key of your keyboard) while on that page and check if you get any error when you click on an edit icon for a variant ?

Please Log in or Create an account to join the conversation.

  • Posts: 4
  • Thank you received: 0
  • Hikashop Essential
3 years 6 months ago #332071

Thank you for the prompt reply. I am not familiar javascript. Are we looking for the error show on the image?


Thank you.

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
3 years 6 months ago #332079

Hi,

That's indeed what we are looking for.
So that's great. That javascript error also prevents the "+" button of prices to work properly and that's how it got reported to us a few days ago:
www.hikashop.com/forum/product-category-...o/331973.html#331942
We actually didn't know it would create an issue with the variants system.
Download again the install package of HikaShop on our website and install it on yours and you'll get it. It will then work fine.

Please Log in or Create an account to join the conversation.

  • Posts: 4
  • Thank you received: 0
  • Hikashop Essential
3 years 6 months ago #332083

Thanks your patient. I did install the hikashop again, but the problem is still remain. Should I do anything outs? update joomla again?
Thank you.

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
3 years 6 months ago #332085

Hi,

Did you download again the install package before installing it and not used a previous install package that you had used before ?
Also, you might need to clear your browser's cache so that the javascript file of HikaShop can be refreshed in your browser.

Please Log in or Create an account to join the conversation.

  • Posts: 4
  • Thank you received: 0
  • Hikashop Essential
3 years 6 months ago #332117

Thank you so much. The problem has been removed. I think i didn't clean the Chrome cache in the last time.
Thanks your help.

Please Log in or Create an account to join the conversation.

Time to create page: 0.079 seconds
Powered by Kunena Forum