Can't open product detail page - redirect error

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  • Hikashop Business
3 years 5 months ago #333172

-- HikaShop version -- : 4.4.2
-- Joomla version -- : 3.9.27
-- PHP version -- : 7.4
-- Browser(s) name and version -- : any

Error-message in browser: An error occurred when connecting to website xyz. Try again later. This problem can sometimes occur when cookies are disabled or refused.

Hi

For some products it's not possible to open the detail page. I get a redirect error.
It's not on all products, just some.

Any idea what causes this?

Thanks.

Patrick

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Last edit: 3 years 5 months ago by pat01.

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  • MODERATOR
3 years 5 months ago #333174

Hi,

With my browser, I get the error ERR_TOO_MANY_REDIRECTS on your product details pages.
Looking at the situation with the network tab of the developer tools of my browser, I can see that when you try to access a product page with the issue, the server returns a 301 HTTP status with the same URL as destination.
So I would say that the problem is probably a htaccess redirection rule not written correctly.

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  • Posts: 48
  • Thank you received: 4
  • Hikashop Business
3 years 5 months ago #333197

Hi

OK, I'll check this.

Thanks a lot.

Regards

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