UPS shipping method doesn't show up in the frontend.

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3 years 2 weeks ago #336886

-- HikaShop version -- : 4.4.4
-- Joomla version -- : 3.9.22
-- PHP version -- : 7.4.23

Hey Support,

I'm having problems with UPS shipping now. It is not showing up. It is urgent to have this working. I'm gonna send the backend access to you guys again by the contact form, so you can take a look and tell me what it is missing, please.

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3 years 2 weeks ago #336899

Hello,

1 of the issue of your UPS configuration is probably coming from the fact that you have set the "State/Province code" option to "California" instead of CA which can lead to errors.

If you're still having that issue, can you follow each step of the "Shipping method" section of our FAQ and test it again ? Thank you.
www.hikashop.com/support/contact-us.html

Kind regards,
Mohamed.

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  • Posts: 12953
  • Thank you received: 1778
3 years 2 weeks ago #336920

Hello,

We just tested it with the debug mode activated, and here is the message returned from the UPS platform :

APIErrorMsg: This measurement system is not valid for the selected country or territory


So setting the "units" option to "LB/IN" through your UPS configuration page fixed the issue.

Kind regards,
Mohamed.

Last edit: 3 years 2 weeks ago by Mohamed Thelji.

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