No Shipping Method Found error during Checkout

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  • Hikamarket Multivendor Hikashop Business
2 years 8 months ago #340221

-- HikaShop version -- : 4.5.0
-- Joomla version -- : 3.10.6
-- PHP version -- : 7.4.27
-- Browser(s) name and version -- : Firefox 98.0.1
-- Error-message(debug-mod must be tuned on) -- : No Shipping Method Found

A customer emailed me about this error, and I tried to order the same items, and also got this error.
I check the products and they appear to be setup properly. People have ordered them from the site last year, but I don't recall anyone ordering after December 21st 2021. I believe I installed the last version of HikaShop in January, and this was the first time the products were ordered since then.

I upgraded to v4.5.0 and the error persists.

Not sure where to look next. Any advice would be appreciated.

Neil

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  • MODERATOR
2 years 8 months ago #340229

Hi,

First, we have a generic FAQ on this here:
www.hikashop.com/support/documentation/106-faq.html#ship
So I would recommend reviewing the points there.

If that doesn't help, we'll need more information.
How did you configure your shipping method(s) ?
Could you provide some screenshots ?
Also, what address was used ? And for which product exactly did you have the issue ?

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  • Hikamarket Multivendor Hikashop Business
2 years 8 months ago #340280

After viewing the FAQ ... and then checking to see what the differences was between the USPS shipping method that was working for a 'different warehouse', and the one that was NOT working, turns out the the difference was that one USPS plugin had a VENDOR assigned under 'main information' and the other didn't.

I tested by adding a VENDOR to the one that was working, and it stopped working. I then removed the vendor from both plugins, and they both worked.

Not sure how that affected the use of the plugin, but its working now.

Thanks for your assistance.

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  • MODERATOR
2 years 8 months ago #340282

Hello,

You should remove the setting "shipping per vendor" in HikaMarket.
www.hikashop.com/support/documentation/1...onfig_market_general

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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  • Hikamarket Multivendor Hikashop Business
2 years 8 months ago #340283

Just checked, it was set to 'No'.

Thanks

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  • MODERATOR
2 years 8 months ago #340286

Hello,

Please check your shipping plugin instance configuration to see if you set a vendor group setting or something related for restrictions.
If the "shipping per vendor" is not enabled, so you do not have dynamic vendor warehouses in HikaShop (and HikaMarket won't affect the workflow).

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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